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Real-Time Coaching
Coach Users at the Moment Risk Happens

Reinforce secure habits and correct risky behavior at the point of action.

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Turn Every Risk into a Teachable Moment

AI-powered phishing, vishing and deepfakes are outpacing what scheduled training alone can cover. Real-Time Coaching, a core capability of KnowBe4's AI-native security awareness training, delivers a contextual SecurityTip the moment someone clicks a suspicious link, visits a blocked site or misses a red flag in a phishing test — explaining what happened, why it matters, and what to do differently.

It turns your training, phishing tests, and real user behavior into one continuous feedback loop, not a series of one-off assignments.

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Detect

Reads signals from your security awareness training, phishing simulations and connected third-party security tools.

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Analyze

Analyzes the alert data to identify the best opportunities to coach your users and reinforce training.

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Coach

A contextual SecurityTip is delivered through Google Chat, Microsoft Teams, Slack or email.

Key Benefits of Real-Time Coaching

Security training works best when it’s reinforced at the moment of risk, not weeks later in a scheduled module.

74%

Of users don't repeat a risky mistake after receiving a single SecurityTip.

4x

Higher response when coaching is delivered in Slack vs. email.

25+

Deep integrations with organizations like CrowdStrike, Microsoft, and Cisco.

Source: KnowBe4 Platform Data

What’s Inside Real-Time Coaching

Real-Time Coaching turns everyday signals from phishing simulations and the security tools you already run into coaching moments that feed the same Risk Score your team reports on.

SecurityTips

Contextual SecurityTips or nudges through Microsoft Teams, Slack, Google chat or email the moment risky behavior is detected.

Immediate feedback on the specific red flags a user missed during a simulated phishing campaign.

Training notifications, nudges and messages like “Scam of the Week” delivered in the right channels keep users engaged with security.

Connects with CrowdStrike, Microsoft, Cisco and more to turn real alerts from your security stack into coaching moments.

Coaching results contribute directly to your Risk Score, quantifying user risk based on what’s actually happening in your environment.

20+ pre-built categories, including Phishing, Data Exfiltration, Risky Web Activity and more. Turn one on and coaching starts immediately.

AIDA (AI Defense Agents) can autonomously decide whether a quick SecurityTip or remedial training assignment fits the risk based on user history.

An overall summary of coaching and detected events so you can easily see risk reduction over time.

Value to Your Org

Real-Time Coaching reinforces secure behavior automatically, using tools you already have. It targets risky habits, tracks overall risk reduction, and frees analysts from repetitive alerts to focus on top threats.

Metrics

  • % of users who don’t repeat a mistake after coaching
  • Risk Score trend over time for your org/department/individual
  • Reduction in repeat incidents
  • Engagement on coaching messages
  • % of failed simulations resolved by coaching vs. remedial training

Everything You Need to Coach Users in the Moment

SecurityTips Arrive When They’re Needed Most

When risky behavior is detected, users receive a personalized SecurityTip in the channel they're already using. The message explains the specific risk — and what to do differently — without pulling them out of their workflow. No new portals. No follow-up email four hours later.

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Coach on Phishing Simulations and Reinforce the Reporters

Deliver immediate feedback when users miss Social Engineering Indicators in simulated phishing campaigns. And when users report threats via the Phish Alert Button, Real-Time Coaching sends positive reinforcement — increasing reporting rates and nudging safer behavior without assigning more training.

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Turn Your Existing Security Stack into a Coaching Engine

Connect Real-Time Coaching to the vendors already generating alerts in your environment — CrowdStrike, Microsoft Defender, Cisco, Netskope, Okta, and 20+ more. Live signals from your security stack trigger targeted coaching moments automatically, without manually building detection rules or messaging workflows.

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Powered by AIDA — Automated Real-Time Coaching Remediation

When AIDA Orchestration is enabled, the Remedial Training Agent automatically determines whether to send a Social Engineering Indicator tip or a full training assignment to users who fail phishing simulations — choosing the right response, at the right moment, without admin intervention.

Explore AIDA →
User Risk Score Dashboard
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R. Chen
88
AP
A. Patel
64
ST
S. Thompson
57
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J. Martinez
22
Risk Score

Know Exactly Who Needs Coaching — and Why

Real-Time Coaching contributes directly to individual Risk Score, the same as training and phishing data and Phish Alert Button activity. Risk Scores are continuously updated based on user behavior, so admins get a clear, ranked view of risk and can prioritize intervention for users who need it most.

  • Aggregates signals from your KnowBe4 Platform and connected third-party vendors into a single score per user
  • Tracks score changes over time to measure the impact of coaching on behavior
Integrations

Fits seamlessly into your security & IT stack

Connect with 25+ leading endpoint, identity, web and email security platforms out of the box.

Microsoft
Identity Microsoft
Crowdstrike
Endpoint Crowdstrike
Okta
Identity Okta
Palo Alto
Endpoint Palo Alto
Splunk
Secops Splunk
Zscaler
Cloud Security Zscaler
Cloudflare
Cloud Security Cloudflare
Slack
Comms Slack
View all integrations

Don't Just Take It From Us

"[Real-Time Coaching] lets us address cases in real time with clear recommendations tailored to the context of the incident. Personalized notifications are delivered by email or Microsoft Teams, depending on what best suits each user."

Lesny Anariva Social Engineering Officer, Diunsa Read the case study

"The integration with KnowBe4 training platform and Teams works very well, allowing for [...] several means to provide training to users, improving effectiveness of the solution and an actual improvement of the security posture of the company."

CISO, Real Estate Gartner Peer Insights Read the full review

Reduce Human Risk With AI-Native Security Awareness Training

See how KnowBe4 helps organizations strengthen security culture, automate security awareness operations, and reduce phishing-driven risk with AI-native training and intelligent automation.

Get a Demo

Common Questions About Real-Time Coaching

What is real-time security coaching?

Real-time security coaching delivers immediate, automated feedback to employees the moment they engage in risky behavior, such as clicking a phishing link or visiting a flagged website, rather than waiting for scheduled training.

How is real-time coaching different from traditional security awareness training?

Traditional training runs on a fixed schedule (monthly or annual), while real-time coaching triggers instantly based on actual behavior, making the lesson immediately relevant to the action that caused it.

What triggers a coaching moment?

Coaching moments are triggered by KnowBe4 training and phishing data, and through integrations with existing security tools, including endpoint firewalls, web proxies, email security gateways, and SIEM platforms, whenever risky behavior is detected.

How is the impact of real-time coaching measured?

Impact is measured through reductions in repeat risky behavior, improved phishing report rates, and lower individual or organizational Risk Scores over time, compared to baseline behavior before coaching began.

Is real-time coaching a replacement for security awareness training?

No, it complements formal training by reinforcing lessons at the exact moment a risky action occurs, closing the gap between training and daily employee behavior.