Last Updated: January 1, 2023

RESELLER AGREEMENT

THIS RESELLER AGREEMENT (THE "AGREEMENT") GOVERNS RESELLER’S RESALE OF KNOWBE4’S SUBSCRIPTION SERVICES. CAPITALIZED TERMS HAVE THE DEFINITIONS SET FORTH HEREIN. “KNOWBE4” SHALL MEAN KNOWBE4, INC. AND ITS AFFILIATES. BY ACCEPTING THIS AGREEMENT, EITHER BY: (1) CLICKING A BOX INDICATING ACCEPTANCE THROUGH A PORTAL; (2) EXECUTING A FORM OR PURCHASE ORDER THAT REFERENCES THIS AGREEMENT; OR (3) RESELLING KNOWBE4’S SUBSCRIPTION SERVICES WITH PRIOR WRITTEN APPROVAL FROM AN AUTHORIZED REPRESENTATIVE OF KNOWBE4, RESELLER AGREES TO BE BOUND BY THE TERMS OF THIS AGREEMENT. IF THE INDIVIDUAL ACCEPTING THIS AGREEMENT IS ACCEPTING ON BEHALF OF AN ORGANIZATION OR LEGAL ENTITY, SUCH INDIVIDUAL REPRESENTS AND WARRANTS THAT THEY HAVE THE FULL POWER AND AUTHORITY TO BIND SUCH ORGANIZATION AND ITS AFFILIATES TO THESE TERMS, IN WHICH CASE THE TERM “RESELLER” SHALL REFER TO SUCH ORGANIZATION AND ITS AFFILIATES. IF THE INDIVIDUAL ACCEPTING THIS AGREEMENT DOES NOT HAVE SUCH AUTHORITY OR DOES NOT AGREE WITH THESE TERMS, SUCH INDIVIDUAL MUST NOT ACCEPT THIS AGREEMENT, AND THE RESALE OF THE SUBSCRIPTION SERVICES IS NOT AUTHORIZED. Reseller and KnowBe4 may be referred to in this Agreement individually as a “party” or jointly as the “parties.” This Agreement governs all resale of KnowBe4’s Subscription Services, as described herein. KnowBe4 may update or make changes to this Agreement from time to time. KnowBe4 encourages Reseller to periodically review and check this Agreement for updates to stay informed about the terms that govern Reseller’s resale of the Subscription Services. Reseller’s continued resale of the Subscription Services after KnowBe4 makes any changes is deemed to be an acceptance of those changes. The Subscription Services may not be accessed for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes, or as otherwise restricted by this Agreement. KnowBe4’s direct competitors, including any affiliates, (or third party agents acting on behalf of such direct competitors, including any affiliates) are prohibited from accessing the Subscription Services.

  1. DEFINITIONS
    “Affiliate” means an entity that, directly or indirectly, through one or more entities, controls; is controlled by; or is under common control with, the specified entity. For purposes of the preceding sentence, “control”, when used with respect to an entity, means the power to direct management and policies of the entity, directly or indirectly, whether through ownership of voting securities, by contract, or otherwise.
    “Channel Partner Registration Form” means the channel partner registration form, which Reseller is required to complete prior to reselling KnowBe4’s Subscription Services.
    “Confidential Information” means all information or material disclosed by a party (the “Disclosing Party”) to the other party (the “Receiving Party”), whether orally or in writing, which: (a) gives either party some competitive business advantage or opportunity of obtaining some competitive business advantage, or the disclosure of which could be detrimental to the interests of the Disclosing Party; and (b) is either (i) marked “Confidential,” “Restricted,” or “Proprietary” or includes other similar markings; (ii) known by the parties to be considered confidential and proprietary; or (iii) from all the relevant circumstances should reasonably be assumed to be confidential and proprietary. The Subscription Services are deemed Confidential Information of KnowBe4.
    “Customer" means an entity to whom Reseller resells Subscription Services for that entity’s own use (and that of its Users) solely in connection with that entity’s internal business operations and not for transfer or resale of any kind.
    “Documentation” means KnowBe4’s then-current generally available specifications, guides, user manuals, etc., for the Subscription Services and Professional Services, located at knowbe4.zendesk.com/hc/en-us or such other URL locations on KnowBe4’s website as KnowBe4 may provide from time to time.
    “End User(s)" or “User(s)” means a Customer’s authorized employees or independent contractors with an assigned unique business email address (i.e., an email address using domain names that Customer owns or is authorized by the domain name owner to use for the purposes contemplated herein), who may access the applicable Subscription Services.
    "Intellectual Property Rights" means any and all registered and unregistered rights granted, applied for, or otherwise now or hereafter in existence under or related to any patent, copyright, trademark, trade secret, database protection, or other intellectual property rights laws, and all similar or equivalent rights or forms of protection, in any part of the world.
    “Maintenance and Support” means the support obligations of KnowBe4 and Reseller as detailed more specifically in the Section on “Maintenance, Support, and Training” and in the Partner Portal.
    "Mark(s)" means any trademark, service mark, trade name, logo, domain name, or other indicator of source, affiliation, or sponsorship, whether registered or unregistered.
    “Marketing Materials" means any advertising, promotional, or marketing materials for or relating to the Subscription Services that KnowBe4 may make available to Reseller from time to time during the Term.
    “Partner Code of Conduct” means the then-current KnowBe4 ethical and behavioral requirements for channel partners, located at knowbe4.com/partner-code-of-conduct, or such other URL locations on KnowBe4’s website as KnowBe4 may provide from time to time.
    “Partner Portal” means the KnowBe4 website for channel partners to access their account details, policies, and additional information relating to the KnowBe4 Partner Program, currently accessible by logging in at knowbe4.com/partners or such other URL locations KnowBe4 may provide from time to time.
    “Partner Program” means, collectively, KnowBe4’s channel partner program, including without limitation, any benefits, rights, obligations, and restrictions of KnowBe4’s channel partners as described in this Agreement, the Partner Portal documentation (including without limitation the Partner Program Guide), as well as any associated documentation, terms, guidelines and agreements as may be provided to KnowBe4’s channel partners from time to time.
    “Privacy Policy” means KnowBe4’s Customer Privacy Notice located at knowbe4.com/privacy-policy, or such other URL locations KnowBe4 may provide from time to time.
    “Professional Services” means any professional services, including implementation and installation services, managed services, consultancy services, or services for the customization or branding of Training Content as would be detailed in a separately executed statement of work (“SOW”).
    “Quote” means a purchasing document or other similar document, such as a purchase order or SOW, in connection with a purchase by Reseller under this Agreement.
    "Software" means the object code version of any software that may be licensed by a Customer for installation on the Customer’s systems, subject to the Terms of Service. To the extent KnowBe4 makes available any updates or enhancements, such updates and enhancements will be included in the definition of “Software.”
    "Subscription Services" means any Web Hosted Services, Software, Support Services, Professional Services, Training Content, and/or other services that KnowBe4 offers, and such upgrades, enhancements, new versions or releases, bug fixes, and any workarounds that KnowBe4 makes available pursuant to this Agreement, including any Documentation.
    “Terms of Service" means KnowBe4’s then-current subscription terms setting forth the terms and conditions of a Customer’s, and its End User's, permitted use of one or more Subscription Services. A copy of the latest Terms of Service is available online at knowbe4.com/terms, or such other URL locations on KnowBe4’s website as KnowBe4 may provide from time to time, which may be amended from time to time in KnowBe4’s sole discretion.
    “Territory” means the geographical area described in the KnowBe4 Channel Partner Registration Form. If territory is left blank, then the Territory will be defined as the United States.
    “Training Content” means digital courseware, training modules, testing and training templates, games, posters, artwork, videos, newsletters, security documents, or other content and materials provided by KnowBe4 and/or its third party licensors.
    “Web Hosted Services” means an application and/or database services hosted by KnowBe4 or its agents and made available for remote access and use by Customers subject to the Terms of Service.

  2. APPOINTMENT

    1. 2.1Non-exclusive Reseller. Subject to, and conditioned on, Reseller’s compliance with this Agreement, KnowBe4 hereby: (a) appoints Reseller, and its Affiliates, as an authorized non-exclusive reseller in the Territory during the Term; and (b) authorizes Reseller, and its Affiliates, during the Term, to describe itself in promotional, advertising, and marketing materials as an "authorized Reseller" of KnowBe4’s Subscription Services.
    2. 2.2Authorization to Resale. Subject to, and conditioned on, Reseller’s compliance with the terms and conditions of this Agreement, and solely in connection with Reseller’s appointment and for the purposes of its operation as a non-exclusive authorized Reseller pursuant to this Section, KnowBe4 hereby grants Reseller, and its authorized Affiliates, the non-exclusive right and authority to purchase from KnowBe4 and subsequently market and sell the Subscription Services to Customers in the Territory on a per-seat, subscription basis subject to, and in accordance with, the Terms of Service during the Term of this Agreement.
    3. 2.3Reservation of Rights. With the intent of ensuring Customer satisfaction, and for the performance of KnowBe4’s duties and obligations as a subcontractor for the provision of any Subscription Services, KnowBe4 will retain access to the Subscription Services, including any Customer or Reseller accounts, consistent with this Agreement, the Terms of Service, Privacy Policy, and as may be required by law. Nothing in this Agreement in any way limits, impairs, or restricts KnowBe4’s right or ability to access the Subscription Services, contact, or work with, Customers who purchased or use KnowBe4’s Subscription Services or prospects who are interested in purchasing and using KnowBe4’s Subscription Services. KnowBe4 reserves the right to have direct communications with any parties, including prospects or Customers, that purchase and/or are provided access to the KnowBe4 Subscription Services through Reseller.
    4. 2.4Relationship of the Parties; No Franchise Relationship. The parties to this Agreement are independent contractors and nothing in this Agreement will be deemed or construed as creating a joint venture, partnership, agency relationship, business opportunity, or franchise between KnowBe4 and Reseller. Neither party, by virtue of this Agreement, will have any right, power, or authority to act or create an obligation, express or implied, on behalf of the other party. If any provisions of this Agreement are deemed to create a franchise relationship, or Reseller alleges such a relationship with KnowBe4 arising out of or in connection with this Agreement, the parties may negotiate in good faith to modify this Agreement so as to reflect as closely as possible their original intent in entering into this Agreement in order that the transactions contemplated hereby be consummated pursuant to an independent contract and not a franchise relationship, or at its option, KnowBe4 may terminate this Agreement immediately. Without prejudice to the foregoing or any other provision in this Agreement, Reseller hereby waives and relinquishes, to the full extent permissible under applicable law, any rights or claims under franchise or similar laws arising out of or in connection with this Agreement.
    5. 2.5No Implied Rights. Except for the limited rights and licenses expressly granted under this Agreement, nothing in this Agreement grants, by implication, waiver; estoppel; or otherwise, to Reseller or any third party any Intellectual Property Rights or any other right, title or interest in or to any of the Software or Subscription Services. All uses in this Agreement of the terms "sell," "sale," "resell," "resale," "purchase," "price," and the like mean the purchase or sale of access to the Subscription Services to Customers on a per seat, subscription basis: (a) in the case of Reseller, under this Agreement; and (b) in the case of Customers, under the Terms of Service. Nothing in this Agreement grants or conveys, or permits Reseller to grant or convey, any ownership right in any of the Intellectual Property Rights of KnowBe4.

     

  3. RESTRICTIONS

    1. 3.1Generally. Without limiting the foregoing, except as otherwise expressly permitted in this Agreement, Reseller, including its Representatives, shall not, and will not:
      1. use any Subscription Services for Reseller’s own internal business operations unless it enters into a separate agreement with KnowBe4 permitting such use;
      2. manage and operate the Subscription Services on behalf of Customers unless it enters into a separate agreement with KnowBe4 permitting such use and operation;
      3. market, distribute, license, or otherwise make available any Subscription Services at any time during which Reseller is not in compliance with this Agreement, KnowBe4’s Certifications and Performance Requirements as set forth herein, and any terms associated or acknowledge by way of the Partner Portal;
      4. use KnowBe4’s intellectual property or Confidential Information to develop a competitive offering or otherwise copy KnowBe4’s content, materials, and/or user interface for the development of similar services;
      5. reverse engineer, disassemble, decompile, decode, or otherwise attempt to derive or gain access to the source code of any Subscription Service or any portion thereof;
      6. bypass, breach, or disable any security device, copy control, or other protection used by any Subscription Service, or induce or assist any individual or entity to do so;
      7. represent itself as an agent of KnowBe4, commit KnowBe4 to any contracts, or incur any obligation or liability whatsoever on behalf of KnowBe4 for any purpose;
      8. make any representations, warranties, guarantees, indemnities, claims, or other commitments: (1) actually, apparently, or impliedly made on KnowBe4’s behalf; or (2) concerning or relating to any Subscription Services that are in addition to, or inconsistent with, any then-existing representations, warranties, guarantees, indemnities, claims, or other commitments in this Agreement, the Terms of Service, the Documentation, or any written documents provided or made available by KnowBe4 to Reseller that concern or relate to the Subscription Services;
      9. license, purchase, or otherwise procure the Subscription Services from any individual or entity other than KnowBe4 unless authorized in writing by KnowBe4;
      10. access or use the Subscription Services for purposes of benchmarking or competitive analysis of such Subscription Services;
      11. market, distribute, license, or otherwise make available any Subscription Services through third parties, except as expressly permitted by this Agreement;
      12. remove, delete, add to, alter, or obscure the Documentation or any warranties, disclaimers, copyright, trademark, patent, or other intellectual property, proprietary rights, or other notices, or any marks or symbols that appear on or in connection with any Subscription Services provided or directed by, or on behalf of, KnowBe4; or
      13. under, or in connection with any part of, this Agreement or its subject matter, perform any act that, or fail to perform any act that the omission of which, infringes, misappropriates, or otherwise violates any Intellectual Property Rights or other rights of any individual or entity, or otherwise violate any applicable law.
    2. 3.2Notification and Mitigation of Violations. If Reseller becomes aware that it, or any individual or entity (including Customers and Users), have breached, or intend to breach, any restrictions set forth herein, the Reseller shall promptly notify KnowBe4 of the known, or potential, violation and shall take commercially reasonable efforts to assist KnowBe4 in enforcing compliance.
    3. 3.3No Authority to Bind to Additional Terms. Unless otherwise separately agreed to in writing between KnowBe4 and Reseller, no provisions required in any customer contract or subcontract related thereto shall be a part of this Agreement, imposed on or binding on KnowBe4. This Agreement is not deemed an acceptance of any provisions that may be included or referenced in any request for quotation, purchase order, or any other document received or issued by Reseller. KNOWBE4 SPECIFICALLY OBJECTS TO ANY ADDITIONAL TERMS BEING ADDED THROUGH A RESELLER-PROVIDED OR CUSTOMER-PROVIDED PURCHASE ORDER OR SIMILAR DOCUMENT. IF A PURCHASE ORDER IS REQUIRED, THE PARTIES AGREE THAT ANY ADDITIONAL TERMS CONTAINED THEREIN WILL NOT BECOME PART OF THE AGREEMENT OR THE TERMS OF SERVICE AND, SPECIFICALLY, THAT THE TERMS OF THIS AGREEMENT AND THE TERMS OF SERVICE WILL SUPERSEDE AND REPLACE ANY AND ALL TERMS IN ANY PURCHASE ORDER OR SIMILAR DOCUMENT.

     

  4. OBLIGATIONS OF RESELLER

    1. 4.1Marketing and Resale. Marketing and Resale. At all times during the Term, Reseller will, in accordance with the terms and conditions of this Agreement and at its own cost:
      1. resell the Subscription Services under the Terms of Service, and promptly report to KnowBe4 in writing if it becomes aware of actual or suspected non-compliance with the Terms of Service;
      2. advertise, promote, market, and resell the Subscription Services and provide its services under this Agreement in a professional, workmanlike manner to Customers using Reseller’s best efforts to maximize revenues and Customer satisfaction;
      3. meet the minimum seat license, revenue, or retention thresholds set forth in the Partner Portal;
      4. maintain sufficient knowledge of the industry and services competitive with the KnowBe4 Subscription Services (including specifications, features, and benefits) so as to be able to explain in detail to the Customers the differences between the KnowBe4 Subscription Services and competing services, as well as information on standard protocols and features of each of the Subscription Services;
      5. comply with the then-current KnowBe4 Partner Code of Conduct, including KnowBe4’s advertising, promotion, and marketing policies relating to the Subscription Services;
      6. before publicly disseminating or using any Reseller-created advertising, promotional, or marketing materials for any Subscription Services, supply a representative sample of such materials to KnowBe4 for prior written approval;
      7. promptly give KnowBe4 written notice of, investigate, and appropriately address any notice, complaint, or claim of which Reseller becomes aware concerning any data security breach, personal injury, property damage, injury, or other damage alleged to have been caused, in whole or in part, by any act or omission of Reseller under or in connection with this Agreement;
      8. promptly give notice to KnowBe4 of any and all warranty claims, suspected errors, bugs, or other problems associated with the Subscription Services of which Reseller becomes aware; and
      9. conduct business in accordance with applicable law and in a manner that is consistent with good business practice and reflects favorably at all times on the Subscription Services and the good name, goodwill, and reputation of KnowBe4.
    2. 4.2KnowBe4 reserves the right to audit Reseller’s compliance, and request a certification of compliance, with each of the above subsections in 4.1 and this Section 4.
    3. 4.3Reseller Personnel. Reseller will at all times market, distribute, maintain, support, and provide services arising from, connected with, or relating to the Subscription Services only through employees or agents of Reseller or its Affiliates in the Territory who are thoroughly knowledgeable about how to use, demonstrate, promote, maintain, and support the Subscription Services and who agree to comply with this Agreement.
    4. 4.4Registration of Customers. Reseller will register its prospective customers (i.e., leads) through the KnowBe4 Partner Portal, where applicable, and in accordance with the Partner Portal documentation. Reseller will additionally be required to submit a request for a Quote from KnowBe4 on a per-organization basis prior to subsequently reselling the Subscription Services to Customers in accordance with this Agreement. Reseller acknowledges that all pricing related terms and pricing discussions with its Customers should be independently determined and conducted by and between Reseller and its Customers, without the involvement of KnowBe4. Subsequent to a valid and approved purchase of the Subscriptions Services, Reseller will register its Customers to receive access to the Subscription Services in accordance with the Terms of Service. KnowBe4 will subsequently assign login credentials and send an activation email based on such registration. KnowBe4 reserves the right, in its sole discretion, to decline the provision of Subscription Services to any Customer(s). Additionally, KnowBe4 may, in its sole discretion, suspend a Customer’s (or a User’s) use or access to the Subscription Services: (i) if the Customer is in breach of the Terms of Service; (ii) for Reseller’s failure to make timely payment to KnowBe4; (iii) if KnowBe4 believes that such use or access poses a security risk to the Subscription Services or to other Customers or users of the Subscription Services; (iv) if it is necessary to prevent damage to, or degradation of, the Subscription Services or KnowBe4’s systems; (v) if such use or access violates any law, regulation, court order, or other governmental request; or (vi) if KnowBe4 suspects fraud or abuse.
    5. 4.5Terms of Service. Purchases of the Subscription Services by Customers will be subject to KnowBe4’s Terms of Service. In the event Reseller enters into a direct contract with Customer governing Customer’s use of KnowBe4’s Subscription Services, Reseller will flow down and bind Customers to the Terms of Service and/or the same or substantially similar protections and contractual obligations, provided they are no less protective of, or no more onerous for, KnowBe4 as those established in the Terms of Service as an agreement between Reseller and Customers. In any event, Reseller is responsible for independently entering into and negotiating any and all pricing and payment related terms between Reseller and its Customers. Reseller will take commercially reasonable steps to ensure each Customer’s, and User’s, compliance with the Terms of Service and applicable law. Upon reasonable request by KnowBe4, Reseller will assist with enforcing such terms and/or the Terms of Service.
    6. 4.6Security and Passwords. Access to, and use of, certain Subscription Services require use of a username and password. Usernames and passwords may not be shared with any other individual or entity. Reseller will use all reasonable efforts to prevent the misuse of usernames and passwords issued to Reseller, Customers, Users, and their respective representatives, as may be applicable. Reseller must immediately notify KnowBe4 if Reseller discovers or suspects any unauthorized use of the Subscription Services, or if any passwords have been lost, stolen, or have become known to any unauthorized person.
    7. 4.7Certifications and Performance Requirements. At all times during the Term, Reseller shall have and maintain all required certifications, credentials, licenses, registrations, approvals, and permits necessary to lawfully conduct business in accordance with this Agreement. Reseller additionally confirms that, as of the Effective Date, Reseller meets all KnowBe4 requirements for authorized Resellers in accordance with the KnowBe4 standards and minimum thresholds for the applicable Reseller Tier as set forth in the Partner Program and warrants that it shall maintain such compliance throughout the Term. KnowBe4 has the right in the good faith exercise of its business judgment, and upon thirty (30) days’ written notice to Reseller, to modify the Certification Standards. The Certification Standards, as so modified, shall constitute the governing Certification Standards hereunder upon expiration of such thirty (30) day notice period.
    8. 4.8Access to Customer Data and Data Protection.
      1. 4.8.1By default, Reseller shall have no access to, or right to access, any data or other information collected from Customers through the Subscription Services or input into the Subscription Services by Customers including, but not limited to, Personal Data and/or any customer content or materials derived, processed, or stored through the Subscription Services by Customer or on behalf of Customer (“Customer Data”). “Personal Data” means any information relating to an identified or identifiable individual where such information is contained within Customer Data and is protected similarly as personal data, personal information, or personally identifiable information as defined under applicable data protection laws. Reseller will be responsible for obtaining all necessary rights, permissions, and authorizations from Customers prior to accessing or processing Customer Data for use as contemplated under this Agreement or the Terms of Service.
      2. 4.8.2In the event Reseller intends to provide Maintenance and Support or to enter into a separate agreement for Professional Services with Customers: (i) this must be indicated on the Quote or purchasing document for the relevant transaction between Reseller and KnowBe4 (and if no such indication is provided, KnowBe4 reserves all rights to contact, directly or indirectly, any Customers about providing such Professional Services), and (ii) Reseller will need to independently obtain administrative access to Customer’s account from Customer under a separately executed professional services agreement or similar agreement or statement of work.
      3. 4.8.3Reseller is required to: provide sufficient notice, where required under applicable data protection laws, that Customer’s Personal Data will be processed by KnowBe4, its Affiliates, and its subprocessors, in accordance with this Agreement and the Terms of Service; and maintain appropriate administrative, physical, and technical safeguards for the protection of the privacy, security, confidentiality, and integrity of such Customer Data. Reseller hereby represents and warrants that it has, and that it shall, comply with all applicable data protection laws in connection to the Subscription Services, Professional Services, and/or Maintenance and Support that it provides to any of its Customers and/or End Users. Reseller will promptly give written notice to, and fully cooperate with, KnowBe4: (a) if for any reason: (i) Reseller cannot comply, or has not complied, with any portion of this Agreement, (ii) Reseller breached or, if Reseller continued to process KnowBe4 or Customer Data, would breach, any applicable data protection law governing the processing, transfer, or receipt of KnowBe4 or Customer Data. In such cases, Reseller will take reasonable and appropriate steps to remedy any noncompliance, or cease further processing of KnowBe4 or Customer Data, and KnowBe4 may immediately terminate this Agreement or access to KnowBe4 and/or Customer Data, or take any other reasonable action; and (b) regarding: (i) any breach, or suspected breach, of security or unauthorized access to KnowBe4 or Customer Data, or (ii) any complaint, inquiry, or request from a data subject or government or regulatory agency regarding KnowBe4 or Customer Data, unless such notice is prohibited by law.
      4. 4.8.4Reseller agrees that the processing, collection, use, and disclosure of Reseller data in connection with Reseller’s use of the Subscription Services (“Reseller Data”) is subject to the Privacy Policy. By using the Subscription Services, Reseller acknowledges that Reseller Data, including any Customer Data, will be processed in accordance with the Privacy Policy. By using the Subscription Services or submitting data via the Subscription Services, Reseller expressly consents to such processing. To the extent Reseller provides Personal Data to KnowBe4, either directly or through the Subscription Services or the Partner Portal, Reseller represents that it has all necessary rights and authority to do so in accordance with applicable data protection laws.
      5. 4.8.5Both parties shall comply, and ensure that its employees, agents, and contractors comply, with all applicable laws regarding data privacy and security, required data breach notifications, and Personal Data.

     

  5. OBLIGATIONS OF KNOWBE4

    1. 5.1Data Security. Reseller Data is and will be maintained using current industry standard administrative, physical, and technical safeguards that are designed to provide for the protection of the security, confidentiality and integrity of Reseller Data. KnowBe4’s security safeguards include means for preventing access, use, modification, or disclosure of Reseller Data by unauthorized individuals. Notwithstanding the foregoing, Reseller Data access may be provided: (i) to KnowBe4 and its representatives to provide the Subscription Services and Maintenance and Support; (ii) as compelled or permitted by applicable law; (iii) as set forth in the Privacy Policy; (iv) as set forth in this Agreement or the Terms of Service; and/or (v) as otherwise expressly permitted by Reseller.
    2. 5.2Marketing. KnowBe4 shall provide to Reseller such information or Marketing Materials as Reseller may reasonably request in KnowBe4’s sole discretion regarding the marketing of Subscription Services in the Territory.
    3. 5.3Training. KnowBe4 shall provide Reseller training as described more specifically in the Partner Portal.
    4. 5.4Support. Where Reseller meets its Maintenance and Support obligations under this Agreement, but a Customer needs additional assistance, KnowBe4 shall provide maintenance and support in accordance with its then-current SLA as defined and described in the Terms of Service to Customers and reserves the right to further assist Reseller or Customer directly or indirectly at its discretion.

     

  6. MAINTENANCE, SUPPORT, AND TRAINING

    1. 6.1Training of Reseller. Training provided by KnowBe4 shall be in accordance with the documentation detailed in the Partner Portal or as otherwise deemed necessary or appropriate by KnowBe4 to enable Reseller to sell the Subscription Services to Customers. Any additional training shall be separately negotiated and agreed to by the parties.
    2. 6.2Maintenance and Support.
      1. 6.2.1Authorized Resellers. Resellers at the “Authorized Reseller” tier level as defined in the Partner Program documentation, in situations where a Customer contacts Reseller with questions or support needs, shall, within the timeframes specified in the SLA defined in the Terms of Service, either: (i) confirm receipt of the communication from the Customer and use commercially reasonable efforts to address the issue using resources (e.g., FAQ guide) provided by KnowBe4, and if unable to resolve the issue in a timely manner, immediately escalate the issue to KnowBe4 by submitting a ticket to KnowBe4 support or to the designated customer service manager; (ii) escalate the issue to KnowBe4 by submitting a ticket to KnowBe4 support or to the designated customer service manager, as may be necessary; or (iii) redirect the Customer to the designated customer service manager or support contact. In the instance an End User reaches out to Reseller that is not the admin on the Customer account, Reseller will direct the End User to contact the Customer’s account admin for assistance.
      2. 6.2.2Certified and Premier Resellers. Resellers at the “Certified Reseller” or “Premier Reseller” tier levels as defined in the Partner Program documentation shall, within the timeframes specified in the SLA defined in the Terms of Service, provide core support to Customers including, but not limited to, answering technical questions about the Subscription Services, assisting Customers with the setup and configuration, and utilizing KnowBe4 Documentation to provide accurate and timely information to Customers in at least an equivalent manner as described in the SLA defined in the Terms of Service (“Tier 1 Maintenance and Support”). When additional support is needed, Reseller should timely escalate all such support requests to KnowBe4 by submitting a ticket to KnowBe4 support or to the KnowBe4 customer service manager (“Tier 2 Maintenance and Support”).
      3. 6.2.3KnowBe4 shall provide Tier 2 Maintenance and Support in accordance with KnowBe4’s then-current SLA to Customers, as may be required. KnowBe4 will serve as secondary support to Customers to preserve the value of customer relationships as KnowBe4 determines, in its sole discretion, to be necessary or appropriate.
      4. 6.2.4KnowBe4 reserves the right to change tier designations, responsibilities, and requirements in its sole discretion.
    3. 6.3Additional Support. Reseller may choose to charge Customers for additional training, support, and services as Reseller independently determines. Reseller is solely and exclusively responsible and liable for the quality and adequacy of any such services or the results thereof.

     

  7. REGULATORY AND COMPLIANCE

    1. 7.1Compliance with Laws. Each party will at all times comply with all applicable laws and regulations relating to its performance of this Agreement. Any breach of any regulatory or compliance provisions in this Agreement shall be cause for immediate termination by the non-breaching party in accordance with the section titled “Termination.”
    2. 7.2AML, Anti-Bribery, Corruption, and Prohibited Payments. The Reseller shall not, and shall not permit any of its Affiliates, nor its respective directors, officers, managers, employees, independent contractors, representatives, or agents (collectively, “Representatives”), to promise, authorize, or make any payment to, or otherwise contribute, solicit, or demand any item of value to, directly or indirectly, any government official or private party, in each case, in violation of the U.S. Foreign Corrupt Practices Act (“FCPA”), the United Kingdom Bribery Act (“UKBA”), the Canadian Corruption of Foreign Public Officials Act (“CCFPA”), or any other applicable anti-bribery or anti-corruption law applicable in the jurisdictions where KnowBe4, the Reseller, or its Representatives conduct business (collectively “Anti-Bribery Laws”). The Reseller shall, and shall cause each of its Affiliates to cease all of its, or their, respective activities, as well as remediate any actions taken by the Reseller, its Affiliates, or any of its or their respective Representatives in violation of any Anti-Bribery Laws. The Reseller shall, and shall also cause each of its Affiliates and Representatives, to maintain systems and proper internal controls (including, but not limited to, accounting systems, purchasing systems, and billing systems) to ensure accurate books, accounts, and records and to otherwise ensure compliance with Anti-Money Laundering (“AML”), Anti-Bribery, and Anti-Corruption laws. Reseller further agrees it will not take action, use, or spend any funds, regardless of source, in violation of the laws of the United States or any country or countries within the scope of this Agreement, including the Territory, including but not limited to political contributions or other prohibited payments. The parties hereby acknowledge and agree that no payments or transfers of anything of value shall be made in connection with this Agreement that have the purpose or effect of unlawful inducement or bribery, or acceptance of or acquiescence in extortion, kickbacks, or other unlawful or improper means of obtaining business or improper advantage. Reseller represents and warrants that all payments will be made by its legal entity, or by the legal entities of its Affiliates as authorized, as identified in a Quote or purchasing document or in this Agreement, and that Reseller will not misrepresent or attempt to conceal the identity of any party paying for, or any recipient(s) of, the Subscription Services.
    3. 7.3Trade Compliance. Reseller acknowledges that the Subscription Services, Professional Services, technology, and any associated technical data received from KnowBe4 in accordance with the terms hereunder are subject to economic sanctions, export controls, and other restrictive trade measures enforced by the United States and other applicable jurisdictions. In the performance of its obligations hereunder, Reseller shall at all times strictly comply with all applicable laws, regulations, and orders, and agrees to commit no act which, directly or indirectly, would violate any such laws, regulations, or orders, including, without limitation: (1) the Export Administration Act of 1979, as amended (50 U.S.C. app. 2401-2420) and the Export Administration Regulations, 15 C.F.R. §§ 730-774 (“EAR”); (2) the Arms Export Control Act, 22 U.S.C. § 2778, and the corresponding International Traffic in Arms Regulations (“ITAR”); (3) the economic sanctions laws and regulations enforced by the U.S. Department of the Treasury’s Office of Foreign Assets Control (“OFAC”), 31 C.F.R. Part 500, et seq.; and (4) the anti-boycott regulations, guidelines, and reporting requirements under the EAR and Section 999 of the Internal Revenue Service Code. Additionally, Reseller shall not, and shall cause each of its Affiliates and Representatives (if any) not to: (a) export, re-export, divert, or transfer KnowBe4 Subscription Services, Professional Services, or any direct product or service thereof to any destination, company, or person restricted or prohibited by the ITAR, EAR, OFAC, or other applicable export controls; or (b) disclose any data derived from KnowBe4 Subscription Services, Professional Services, or any direct product or service thereof to any national of any country when such disclosure is restricted or prohibited by the ITAR, EAR, OFAC, or other applicable export controls. Additionally, Reseller agrees that none of the Subscription Services, Professional Services, technology, or associated technical data, or any direct product or service thereof is or will be shipped, transferred, or re-exported, directly or indirectly, to proscribed or embargoed countries or its nationals, to any entity or individual subject to U.S. or other applicable export controls or economic sanctions programs, or for use in nuclear activities, chemical/biological weapons, or missile projects unless explicitly authorized in writing by the U.S. Government and all other governments with jurisdiction over the export. Reseller agrees to comply strictly with all U.S. export and economic sanctions laws and assumes sole responsibility for obtaining licenses to export or re-export as may be required. Certain products or services with encryption functions may be subject to additional restrictions, including restrictions on distribution to government End Users outside the EU license free zone. Additionally, Reseller is solely responsible for compliance with any import or use restrictions in Reseller’s countries of operation. With these restrictions in mind, Reseller agrees it will not provide, sell, ship, or otherwise transfer any KnowBe4 products, services, technology, or technical data to any of the following:
      • parties targeted for boycotts, embargoes, sanctions, or other similar measures by the United Nations Security Council;
      • parties appearing on the European Union’s Consolidated Sanctions List or the United Kingdom’s List of Consolidated Financial Sanctions Targets;
      • parties appearing on the Denied Persons List, Entity List, and Unverified List administered by the U.S. Commerce Department;
      • parties appearing on the sanctions lists administered by OFAC and the U.S. State Department; or
      • countries or regions subject to U.S. embargoes or sanctions including, but not limited to, Cuba, Iran, North Korea, Syria, and the disputed Crimea, Donetsk, and Luhansk regions of Ukraine;
      • parties that are, directly or indirectly, at least 50 percent owned or controlled by parties subject to sanctions programs administered by OFAC, whether individually or in the aggregate.
      Reseller confirms that it is not subject to, owned by, nor otherwise controlled by parties that are subject to any of the restrictive trade measures discussed above. In the event that Reseller becomes subject to any of these restrictive trade measures, Reseller will immediately provide written notice to KnowBe4. This Section shall survive the expiration or termination of this Agreement.
    4. 7.4Conflict of Interest. Reseller agrees to avoid situations that could cause a conflict of interest or even an appearance of a conflict of interest. In the event such a situation arises, Reseller shall immediately disclose it to KnowBe4.
    5. 7.5Fair Competition. Reseller shall comply with antitrust/fair competition laws applicable to its business activities in all jurisdictions where it operates and shall not disturb or hinder legitimate competition in any unlawful manner. Accordingly, with regard to any business with KnowBe4, Reseller shall not: (i) enter into any agreement with any of Reseller’s competitors with regard to price, terms, or conditions of sale, production, distribution, territories, or customers; or (ii) exchange or discuss with any of Reseller’s competitors pricing, marketing plans, costs, or other competitive information. Reseller agrees to be knowledgeable of fair competition laws in the territories in which it operates. In the event that any provision of this Agreement conflicts with applicable fair competition laws, or any other applicable laws, in the territories in which Reseller operates under this Agreement, such laws shall supersede. Reseller shall immediately notify KnowBe4 in the event it becomes aware of any such conflict and the parties shall work to amicably, and in good faith, determine a course of action to ensure compliance with all applicable laws in the course of its operations, or exercise its rights of termination under this Agreement to avoid a violation of law.
    6. 7.6Reseller acknowledges, for sake of doing business with any U.S. government agencies, that the Software parts of the Subscription Services are commercial computer Software as described in DFARS 252.227-7014(a)(1) and FAR 2.101. If acquired by or on behalf any of the Department of Defense or any component thereof, the U.S. Government shall acquire this commercial computer Software and/or commercial computer Software documentation subject to the terms of this Agreement as specified in DFARS 227.7202-3 (“Rights in Commercial Computer Software or Commercial Computer Software Documentation”). If acquired by or on behalf of any civilian agency, the U.S. Government shall acquire this commercial computer Software and/or commercial computer Software documentation subject to the terms of this Agreement as specified in FAR 12.212 (“Computer Software”).
    7. 7.7Upon request by KnowBe4, Reseller agrees that it will provide a certification of compliance with its obligations under this Section and applicable law.

     

  8. PRICING, FEES, AND PAYMENT

    1. 8.1Pricing and Fees. The fees for the Reseller to purchase Subscription Services for resale will be specified by KnowBe4 and will be applicable for the period specified in the KnowBe4 Quote (as may be applicable). If no period is specified, prices will be applicable for thirty (30) calendar days. Notwithstanding the foregoing, prices may be subject to increase upon renewal or in the event of add ons or upgrades. Except as otherwise specified herein or in a Quote: (a) fees are based on the Subscription Services acquired and not the actual usage; (b) payment obligations are non-cancelable and fees paid are non-refundable, except where expressly permitted herein; and (c) the applicable term and quantities purchased cannot be decreased during the applicable Subscription Services term. Reseller is responsible for any payments owed but not paid by any of its Affiliates or Customers.
    2. 8.2Invoices and Payments. KnowBe4 shall render electronic invoices for all orders. Reseller will pay the applicable fees in accordance with this Section and the applicable Quote or purchase order. Payment terms shall be net thirty (30) days from the date of invoice. Payments shall be in United States Dollars (USD) unless otherwise agreed upon in writing by KnowBe4, and made to the account information as specified on the applicable Quote or purchase order. Reseller accepts any foreign exchange rate fluctuation (positive or negative). Reseller shall pay all amounts due under this Agreement without setoff, deduction, recoupment, or withholding of any kind, whether under this Agreement, applicable law, or otherwise. Reseller bears all credit risk regarding, and is solely responsible for collecting payment for, and all sales of, Subscription Services. Reseller’s inability or failure to collect payment in full for any Subscription Services does not affect Reseller’s obligation to pay KnowBe4 in strict accordance with this Section.
    3. 8.3Late Payments. If any amount due is not received by KnowBe4 from Reseller within fifteen (15) days' notice of late payment, KnowBe4 shall be entitled to receive the amount due plus interest thereon at a rate of 1.5% per month (or, if impermissible by applicable law, then the highest rate deemed permissible) on all amounts that are not paid on or before the due date. Reseller shall also pay all of KnowBe4's reasonable costs of collection including, but not limited to, reasonable attorney's fees.
    4. 8.4Invoice Disputes. KnowBe4 will not collect interest on late payments in the event Reseller provides KnowBe4 notice that Reseller disputes such charges, in good faith, and provides KnowBe4 with written notice of such dispute prior to the due date and pays all undisputed charges on time and cooperates diligently to resolve the dispute.
    5. 8.5Taxes. All fees and charges referenced in this Agreement are exclusive of any and all taxes, levies, duties, or similar governmental assessments of any nature including, for example, value-added; sales; use; or withholding taxes, assessable by any jurisdiction whatsoever (collectively, “Taxes”). Reseller will be solely responsible for and will add, charge, collect, and remit any and all Taxes associated with, based on or due as a result of: (a) any amounts paid by Reseller to KnowBe4 pursuant to this Agreement; and (b) the provision of Subscription Services and/or Professional Services. For the avoidance of doubt, KnowBe4 is solely responsible for taxes assessable against it based on its income, property, and employees. If KnowBe4 has the legal obligation to pay or collect Taxes for which Reseller is responsible under this Section, KnowBe4 will invoice Reseller, and Reseller will pay that amount unless Reseller provides KnowBe4 with a valid tax exemption certificate authorized by the appropriate taxing authority. If KnowBe4 pays any such Taxes (other than corporate income taxes payable by KnowBe4), Reseller will immediately indemnify and hold KnowBe4 harmless for the amount paid plus any interest, penalties, and other expenses (including legal fees and disbursements) incurred in connection therewith and interest thereon. Reseller will provide KnowBe4 with any relevant sales tax numbers or exemption certificates upon request by KnowBe4.
    6. 8.6No Other Payments. Except where otherwise expressly provided in this Agreement, each party is solely responsible and liable for all costs and expenses it incurs in entering into and performing this Agreement including, without limitation, expenses related to marketing of the Subscription Services and/or Professional Services, and Reseller is not entitled to receive any fees, commissions, or other remuneration for the performance of Reseller’s obligations under this Agreement.

     

  9. CONFIDENTIALITY

    1. 9.1Confidential Information. During the Term, each party may disclose to the other certain Confidential Information. Notwithstanding the foregoing, Confidential Information does not include information that: (a) is or becomes publicly available through no breach by the Receiving Party of this Agreement; (b) was previously known to the Receiving Party prior to the date of disclosure, as evidenced by contemporaneous written records; (c) was acquired from a third party without any breach of any obligation of confidentiality; or (d) was independently developed by a party hereto without reference to Confidential Information of the other party.
    2. 9.2Protection of Confidential Information. Except as expressly provided in this Agreement, the Receiving Party will not use or disclose any Confidential Information of the Disclosing Party without the Disclosing Party’s prior written consent, except disclosure to, and subsequent uses by: (a) the Receiving Party’s employees or consultants on a need-to-know basis, provided that such employees or consultants have executed written agreements restricting use or disclosure of such Confidential Information that are at least as restrictive as the Receiving Party’s obligations under this Section; and/or (b) as required pursuant to a subpoena or other similar order of any court or government agency provided, however, that the party receiving such subpoena or order will promptly inform the other party in writing and provide a copy thereof (unless notice is precluded by the applicable process), and will only disclose that Confidential Information as necessary to comply with such subpoena or order. Subject to the foregoing nondisclosure and non-use obligations, the Receiving Party will use at least the same degree of care and precaution that it uses to protect the confidentiality of its own Confidential Information and trade secrets of similar nature, but in no event less than reasonable care. Each party acknowledges that due to the unique nature of the other party’s Confidential Information, the Disclosing Party will not have an adequate remedy in money or damages in the event of any unauthorized use or disclosure of its Confidential Information. In addition to any other remedies that may be available in law, in equity, or otherwise, the Disclosing Party shall be entitled to seek injunctive relief to prevent such unauthorized use or disclosure.
    3. 9.3Return and Destruction of Materials. If any amount due is not received by KnowBe4 from Reseller within fifteen (15) days' notice of late payment, KnowBe4 shall be entitled to receive the amount due plus interest thereon at a rate of 1.5% per month (or, if impermissible by applicable law, then the highest rate deemed permissible) on all amounts that are not paid on or before the due date. Reseller shall also pay all of KnowBe4's reasonable costs of collection including, but not limited to, reasonable attorney's fees.

     

  10. INTELLECTUAL PROPERTY RIGHTS

    1. 10.1Proprietary Rights. KnowBe4 owns and retains all right, title, and interest (including, without limitation, all copyrights patents, moral rights, trademark rights, and other intellectual property and industrial property rights) in, to, and associated with the Subscription Services, Professional Services, and all software and technology used to provide the Subscription Services, Professional Services, and related documents and information and all derivative works based on the foregoing including, but not limited to, modifications or derivative works created at the request of Reseller, a Customer, or an End User. This is not a work made-for-hire agreement. Except for the limited access rights granted in this Agreement, Customers and End Users will not acquire any right, title, or interest in or to any software or technology provided by KnowBe4 for use by Reseller, Customers, or End Users as part of the Subscription Services and Professional Services.
    2. 10.2Trademark Use. Subject to, and conditioned, on Reseller’s compliance with the terms and conditions of this Agreement, KnowBe4 hereby grants Reseller a limited, non-exclusive, non-transferable, and non-sublicensable, revocable, royalty-free license in the Territory during the Term to use KnowBe4’s Marks in the Marketing Materials solely to market and promote the Subscription Services under this Agreement in accordance with KnowBe4’s then-current quality control, usage, and other Mark guidelines which may be updated by KnowBe4 from time to time. All uses of KnowBe4’s Marks and all goodwill associated therewith shall inure solely to the benefit of KnowBe4. Additionally, Reseller agrees:
      1. 10.2.1Reseller shall not advertise, promote, market, or distribute Subscription Services using any Marks other than KnowBe4’s Marks and Reseller’s Marks without KnowBe4’s prior written consent.
      2. 10.2.2Reseller shall not use KnowBe4’s marks in any way that may cause confusion, mistake, or deception; or in any way that may tarnish, dilute, or otherwise diminish the KnowBe4 Marks’ distinctiveness, or jeopardize the reputation or goodwill associated with the KnowBe4 Marks, Subscription Services, or KnowBe4, or the validity or ownership of the KnowBe4 Marks or registrations therein.
      3. 10.2.3If Reseller acquires any rights in any Mark that is identical or substantially similar to any of KnowBe4’s Marks, by operation of law or otherwise, Reseller shall and does hereby assign, at no additional cost, all such rights to KnowBe4 and its successors, together with all associated goodwill including in any applications or registrations for such Marks or other intellectual property, as may be applicable.

     

  11. REPRESENTATIONS AND WARRANTIES

    1. 11.1Mutual Representations and Warranties. Each party represents and warrants that it has all requisite power and authority to enter into, execute, and deliver this Agreement.
    2. 11.2No Representations to Customers. Reseller will not make any representations, warranties, conditions, promises, or claims about the Subscription Services or the use thereof to Customers, End Users, or any persons except those expressly authorized by KnowBe4 in writing. For the avoidance of doubt, the Customers and End Users are not third party beneficiaries of this Agreement. All warranties provided in this Agreement by KnowBe4 are for the exclusive benefit of Reseller and are non-transferable.
    3. 11.3Representations of KnowBe4. The Subscription Services and Professional Services will materially conform to the Documentation and specifications set forth in this Agreement, the Terms of Service, and/or any SOW regarding Professional Services agreed between the Parties. In the event of a breach of the foregoing warranty, KnowBe4’s sole and exclusive liability, and Reseller’s sole and exclusive remedy, will be for KnowBe4 to repair or replace the non-conforming Subscription Service or Professional Service or re-perform the non-conforming Subscription Service or Professional Service. In the event KnowBe4 is unable to cure the non-conforming Subscription Service or Professional Service within thirty (30) days’ notice of such nonconformity, KnowBe4 shall provide a prorated refund for the unusable portion of the affected Subscription Services or Professional Services to Reseller. KnowBe4 shall use commercially reasonable efforts to prevent transmission of viruses and other destructive code from the Subscription Services to the systems of Reseller, the Customers, and End Users.
    4. 11.4Representations of Reseller. Reseller warrants that: (i) it shall provide its services to Customers and interact with Customers and KnowBe4 alike with promptness, due care, skill, and diligence, in a professional and workmanlike manner consistent with the practices and high professional standards used in well-managed operations providing products and performing services similar to the Subscription Services and Professional Services under this Agreement; (ii) it shall use adequate numbers of qualified individuals with suitable training, education, experience, know-how, competence, and skill to perform any obligations of Maintenance and Support to Customers; and (iii) it has the relevant time, resources, capacity, expertise, and ability in terms of equipment, Software, know-how, and personnel to provide the Subscription Services, Professional Services, and Maintenance and Support to its Customers.
    5. 11.5DISCLAIMERS & NO OTHER WARRANTIES. EXCEPT FOR THE EXPRESS REPRESENTATIONS AND WARRANTIES SET FORTH IN THE SECTION TITLED “REPRESENTATIONS OF KNOWBE4,” THE SUBSCRIPTION SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND WITHOUT ANY REPRESENTATIONS, WARRANTIES, CONDITIONS, OR GUARANTEES OF ANY NATURE OR KIND WHATSOEVER, WHETHER EXPRESS, IMPLIED, OR STATUTORY, OR ARISING FROM CUSTOM OR TRADE USAGE OR BY ANY COURSE OF DEALING OR COURSE OF PERFORMANCE INCLUDING, WITHOUT LIMITATION, ANY REPRESENTATIONS, WARRANTIES, CONDITIONS, OR GUARANTEES OF OR RELATING TO ACCURACY, CAPACITY, COMPLETENESS, DELAYS, DURABILITY, ERRORS, FITNESS FOR A PARTICULAR PURPOSE, ABSENCE OF NEGLIGENCE, VIRUSES, OR OTHER HARMFUL COMPONENT, ERRORS OR INTERRUPTED SERVICE, MERCHANTABILITY, NON-INFRINGEMENT, PERFORMANCE, RESULTS, QUALITY, TIMELINESS, TITLE, OR WORKMANLIKE EFFORT, ALL OF WHICH ARE HEREBY DISCLAIMED BY KNOWBE4 TO THE FULLEST EXTENT PERMITTED BY LAW. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, KNOWBE4 DOES NOT REPRESENT, WARRANT, OR GUARANTEE THAT THE SUBSCRIPTION SERVICES WILL MEET THE NEEDS OF RESELLER, ANY CUSTOMER, OR END USER, OR BE FREE FROM ERRORS OR THAT THE SUBSCRIPTION SERVICES WILL BE UNINTERRUPTED.
    6. 11.6THE SUBSCRIPTION SERVICES MAY BE USED TO ACCESS AND TRANSFER INFORMATION OVER THE INTERNET. RESELLER ACKNOWLEDGES AND AGREES THAT KNOWBE4 AND ITS THIRD PARTY PROVIDERS AND LICENSORS DO NOT OPERATE OR CONTROL THE INTERNET AND THAT: (A) VIRUSES, WORMS, TROJAN HORSES, OR OTHER UNDESIRABLE DATA OR SOFTWARE; OR (B) UNAUTHORIZED USERS (E.G., HACKERS) MAY ATTEMPT TO OBTAIN ACCESS TO, AND DAMAGE, CUSTOMER DATA, RESELLER DATA, WEBSITES, COMPUTERS, OR NETWORKS. KNOWBE4 WILL NOT BE RESPONSIBLE FOR THOSE ACTIVITIES. FURTHER, KNOWBE4 DISCLAIMS ALL LIABILITY AND INDEMNIFICATION OBLIGATIONS FOR ANY HARM OR DAMAGES CAUSED BY ANY THIRD PARTY HOSTING PROVIDERS. RESELLER IS SOLELY RESPONSIBLE FOR ITS ACTIONS USING FEATURES OR COMPONENTS OF THE SUBSCRIPTION SERVICES THAT INTEGRATE WITH A RESELLER’S OR CUSTOMER’S INFORMATION TECHNOLOGY SYSTEMS AND ACKNOWLEDGES THAT KNOWBE4 IS NOT RESPONSIBLE FOR: (I) RESELLER’S ACTIONS, OR ITS CUSTOMERS’ ACTIONS, WITHIN ITS SYSTEMS OR THE SYSTEMS OF ITS CUSTOMERS USING SUCH FEATURES OR COMPONENTS; (II) FOR RESELLER’S OR ITS CUSTOMERS’ BACKUPS OF ITS INFORMATION TECHNOLOGY SYSTEMS; AND/OR (III) RESELLER’S OR ITS CUSTOMERS’ COMPLIANCE WITH APPLICABLE LAW.

     

  12. INDEMNIFICATION

    1. 12.1Generally. For purposes of this Section, “Claims” means claims, counterclaims, complaints, demands, causes of action, liabilities, obligations, damages, legal fees, costs, expenses, and disbursements including, without limitation, reasonable attorneys’ fees and court costs, of any nature or kind, whatsoever and howsoever arising, whether known or unknown, whether in law or in equity or pursuant to contract or statute, and whether in any court of law or equity or before any arbitrator or other body, board, or tribunal; and “Proceedings” means actions, suits, proceedings, and hearings of any nature and kind in any court of law or equity or before any arbitrator or other body, board, or tribunal.
    2. 12.2KnowBe4 Indemnification Obligations. KnowBe4 hereby agrees to indemnify and defend Reseller from and against any third party Claims and Proceedings resulting from Reseller’s authorized use of the Subscription Services, where such use directly infringes that third party’s valid U.S. patent, copyright, or trade secret rights. If the Subscription Services, or any part thereof, becomes, or in the opinion of KnowBe4 is likely to become, the subject of an indemnifiable claim, KnowBe4 may, at KnowBe4’s sole option: (i) procure for Reseller the right to continue to use the Subscription Services or any part thereof; (ii) replace the Subscription Services, or any part thereof, with a functional equivalent that is not subject to any such claim; (iii) modify the Subscription Services, or any part thereof, so as to be no longer subject to any such claim; or (iv) terminate this Agreement with respect to the Subscription Services, or any part thereof, and issue a prorated refund for any prepaid, unused fees for such Subscription Services for the remainder of the applicable Term. Notwithstanding the foregoing, KnowBe4 will have no obligation with respect to any claim of infringement to the extent it is based upon or arises out of Reseller’s, its Representatives’, or its Customers’: (a) use or combination of the Subscription Services with any third-party intellectual property not authorized by KnowBe4; (b) modification or alteration of the Subscription Services not authorized KnowBe4 or the Documentation; (c) use of the Subscription Services in excess of the permissible uses in the Agreement or the Documentation; (d) specifications or other intellectual property provided by Reseller’s, its Representatives, or its Customers; or (e) failure to implement updates, modifications, or replacements issued by KnowBe4 to the Subscription Services (collectively, the “Excluded Claims”).
    3. 12.3Reseller Indemnification Obligations. Reseller shall indemnify and defend KnowBe4 and its shareholders, officers, directors, employees, agents, and representatives from and against any and all Claims and Proceedings arising out of, resulting from, or related to: (a) the Reseller’s unauthorized installation, use, sale, or servicing of the Subscription Services or in violation of this Agreement; (b) any infringement of the intellectual property rights of any third person by Reseller; and (c) Reseller’s breach of the Sections titled, “Restrictions,” “Terms of Service,” “Access to Customer Data and Data Protection,” “AML, Anti-Bribery, Corruption, and Prohibited Payments,” “Trade Compliance,” “Taxes,” or “Confidentiality”.
    4. 12.4Indemnity Procedure. The foregoing obligations of the indemnifying party are conditional upon the indemnified party: (a) promptly notifying the indemnifying party in writing of any such Claim or Proceeding; (b) reasonably cooperating with the indemnifying party in the defense or settlement thereof at the indemnifying party’s sole expense; and (c) allowing the indemnifying party sole control of the defense or settlement, provided that indemnifying party may not settle any such Claim unless it unconditionally releases indemnified party of all liability.

     

  13. LIMITATIONS OF LIABILITY

    1. 13.1Limitation of Liability. NEITHER KNOWBE4 NOR ITS THIRD PARTY PROVIDERS OR LICENSORS SHALL HAVE ANY LIABILITY TO RESELLER FOR ANY LOSS OF PROFITS, SALES, BUSINESS, DATA, OR OTHER INCIDENTAL, CONSEQUENTIAL, OR SPECIAL LOSS OR DAMAGE, INCLUDING EXEMPLARY AND PUNITIVE DAMAGES, OF ANY KIND OR NATURE RESULTING FROM OR ARISING OUT OF THIS AGREEMENT OR THE SUBSCRIPTION SERVICES RENDERED HEREUNDER. THE TOTAL LIABILITY OF KNOWBE4 AND ITS THIRD PARTY PROVIDERS AND LICENSORS TO THE RESELLER ARISING OUT OF THIS AGREEMENT OR THE SUBSCRIPTION SERVICES RENDERED HEREUNDER FOR ANY AND ALL CLAIMS OR TYPES OF DAMAGES SHALL NOT EXCEED THE TOTAL FEES PAID OR PAYABLE HEREUNDER BY RESELLER FOR THE SUBSCRIPTION SERVICE OR PROFESSIONAL SERVICE AS TO WHICH THE LIABILITY RELATES, IN THE TWELVE (12) MONTHS PRIOR TO THE FIRST EVENT GIVING RISE TO LIABILITY. The allocations of liability in this Section represent the agreed, bargained-for understanding of the parties and KnowBe4’s compensation hereunder reflects such allocations. The limitation of liability and types of damages stated in this Agreement are intended by the parties to apply regardless of the form of lawsuit or claim a party may bring, whether in tort, contract, or otherwise, and regardless of whether any limited remedy provided for in this Agreement fails of its essential purpose.
    2. 13.2Exclusions. The above limitation of liability does not apply to: (i) a party’s misappropriation or infringement of the other party’s intellectual property rights; (ii) the indemnification obligations in this Agreement; (iii) a party’s gross negligence or willful misconduct; or (iv) a party’s payment obligations to the other party.”).

     

  14. TERM, TERMINATION, AND SUSPENSION

    1. 14.1Term. The term of this Agreement (the “Term”) will be for the period of one (1) year commencing on the Effective Date of this Agreement, which shall automatically renew for successive one (1) year terms unless otherwise agreed, or unless terminated earlier by either party in accordance with this Agreement.
    2. 14.2Termination. Either party may terminate this Agreement for convenience upon thirty (30) days’ written notice to the other party. Notwithstanding any other provision of this Agreement, either party may terminate this Agreement for cause effective immediately upon written notice to the other party if the other party materially breaches this Agreement, provided in the event of a breach of warranty by KnowBe4, KnowBe4 will have thirty (30) days to cure such breach in accordance with this Agreement.
    3. 14.3Effects of Termination.
      1. 14.2.1Cessation of Usage; Payment. Immediately upon expiration or termination of this Agreement: (a) Reseller will cease use of the Subscription Services and will cease from providing or attempting to provide Subscription Services (including any Professional Services or other products or services) to prospects, Customers, and End Users; and (b) Reseller will pay to KnowBe4 all fees for Subscription Services or such other products or services ordered up to the date of termination without any right of deduction or offset in accordance with the Section on “Fees, Pricing, and Payment”.
      2. 14.2.2Transitioning of Customers. Upon Termination of this Agreement, Reseller must provide contact information (having obtained any necessary consents or authorizations) to KnowBe4 for each current Customer. KnowBe4 shall have the right to contact each Customer directly to discuss continued provisioning of the Subscription Services either from KnowBe4, directly, or through another authorized KnowBe4 channel partner so that Customers’ access to the Subscription Services is uninterrupted. Reseller shall reasonably cooperate with KnowBe4 upon request as necessary to ensure a smooth transition for the Customers.
      3. 14.2.3Cessation of Displays of KnowBe4 Authorization and Mark. Immediately upon Termination or expiration of this Agreement, Reseller shall stop displaying (including, but not limited to, sharing and/or posting) all KnowBe4 Marks and any indication that it is a KnowBe4 authorized Reseller. Similarly, if Reseller has obtained a higher Reseller tier designation and has been displaying a certificate of authorization referencing that higher tier (e.g., Certified or Premier) and loses that tier status or is otherwise terminated, Reseller must immediately cease such outdated or invalid displays upon any change in status. Resellers may display KnowBe4 Marks and only a current, valid authorization, up until the date of termination, upon which all such displays must cease immediately.
    4. 14.4Termination for Inactivity. KnowBe4 reserves the right, in its sole discretion, to terminate this Agreement with no notice if there is no activity (defined as no procuring of Subscription Services for resale in accordance with this Agreement) for a period of one hundred and eighty (180) consecutive days at any time during the Term.
    5. 14.5Suspension. Notwithstanding any other provision of this Agreement, and without limiting KnowBe4’s rights or remedies under this Agreement or otherwise, KnowBe4 may, at its option, suspend Reseller’s use or access to the Subscription Services or the Partner Portal if: (a) Reseller is in breach of the Agreement (including for failure to make timely payment); (b) KnowBe4 believes that such use or access poses a security risk to the Partner Portal, to other Resellers, the Subscription Services, or to other Customers or End Users of the Subscription Services; (c) it is necessary to prevent damage to, or degradation of, the Subscription Services or KnowBe4’s systems; (d) such use or access violates any law, regulation, court order, or other governmental request; or (e) KnowBe4 suspects fraud or abuse. Nothing in this clause limits KnowBe4’s right to terminate for cause as outlined in this Agreement or ability to terminate this Agreement in the instance Reseller is acting, or has acted, in a manner that violates applicable law.
    6. 14.6Survival. Notwithstanding anything herein to the contrary, any provisions that by their nature should apply beyond the Term of this Agreement or that are necessary to the interpretation or enforcement of this Agreement will survive the termination of this Agreement for any reason and remain in full force and effect.

     

  15. MISCELLANEOUS

    1. 15.1Feedback. Reseller may provide KnowBe4 with suggestions, comments, or other feedback (collectively, “Feedback”) with respect to the Partner Program or the Subscription Services. Feedback is voluntary. KnowBe4 is not obligated to hold any Feedback in confidence. KnowBe4 may use Feedback for any purpose without obligation of any kind. To the extent a license is required to make use of any intellectual property in any Feedback, Reseller grants KnowBe4 an irrevocable, non-exclusive, perpetual, royalty-free license to use such Feedback in connection with KnowBe4’s business, including the enhancement of the Subscription Services.
    2. 15.2Partner Program and Subscription Services Analytics. KnowBe4 may use and reproduce data in an aggregated, de-identified, and generic manner (“De-Identified Data”) for the development, maintenance, support, and improvement of current and future Subscription Services; for tracking usage metrics and statistics of Subscription Services; for analyzing and reporting on threat intelligence; for the improvement of the Partner Program; and for other similar purposes. To the extent such De-Identified Data is disclosed, it will only be disclosed in a generic or aggregated manner that does not identify the Reseller or any individual and will exclude Reseller Confidential Information and Personal Data. KnowBe4 shall implement reasonable technical safeguards that prevent reversal of De-Identified Data.
    3. 15.3Affiliates. Reseller shall ensure its Affiliates comply with the terms of this Agreement. Reseller shall be jointly and severally liable with its applicable Affiliate for any breach by the Affiliate of this Agreement. No Affiliate may directly enforce any provision of this Agreement. All actions to enforce this Agreement must be brought by Reseller.”).
    4. 15.4Publicity. Each party agrees that no public or private announcements, media releases, press conferences, or similar publicity relating to any aspect of this Agreement and/or any Subscription Services shall be made without the prior written consent of the other party.
    5. 15.5Partner Program and Subscription Services Analytics. Certain KnowBe4 Resellers may be eligible to participate in the Joint Marketing Program at KnowBe4’s sole discretion. For eligibility and further details regarding the program, please visit the Joint Marketing Program Guide, as provided through the Partner Portal. KnowBe4 reserves the right to alter or discontinue the Joint Marketing Program at any time, including alteration of the Program Guide and any requirements or benefits contained therein.
    6. 15.6Notices. Except as otherwise specified in this Agreement, all notices related to this Agreement will be in writing and will be effective upon (a) personal delivery, (b) the third business day after mailing, or (c) the day of sending by email. All notices from Reseller pertaining to contractual or legal matters (i.e., breach of contract, termination, indemnifiable claims, etc.) must clearly be identified and marked as Legal Notices to the address listed below. Billing-related notices to Reseller will be addressed to the relevant billing contact designated by Reseller. All other notices to Reseller will be addressed to the relevant account administrator designated by Reseller.
      Notice address for KnowBe4:
            KnowBe4, Inc.
            Attn: Legal Department
            33 N. Garden Ave., Suite 1200, Clearwater, Florida, U.S.A. 33755
            support@knowbe4.com
    7. 15.7Headings. The headings contained in this Agreement are for purposes of convenience only and shall not affect the meaning or interpretation of this Agreement.
    8. 15.8Assignment. This Agreement may not be assigned or transferred by either party without the prior written consent of the other party, which consent will not be unreasonably withheld, conditioned, or delayed. Notwithstanding the foregoing, either party may assign its rights and obligations under this Agreement, in whole but not in part, without the other party’s permission, to an Affiliate (provided previously purchased licenses, access rights, and seats for the Subscription Services will not be assignable or transferable without written consent from KnowBe4) or in connection with any merger, consolidation, sale of all or substantially all of such assigning party’s assets, or any other similar transaction, provided, that the assignee: (a) is not a direct competitor of the non-assigning party; (b) is capable of fully performing the obligations under this Agreement; and (c) agrees to be bound by the provisions of this Agreement. This Agreement will inure to the benefit of, and be binding upon, each of the parties and their respective successors and permitted assigns. No performance of this Agreement, or any portion thereof, shall be subcontracted by Reseller without the prior written consent of KnowBe4. Reseller shall remain responsible to KnowBe4 for any and all performance required under this Agreement by Reseller or its approved subcontractors, and no subcontractor shall bind or purport to bind KnowBe4 or excuse Reseller of performance, and no assignment shall excuse Reseller of continued responsibility under this Agreement.
    9. 15.9Force Majeure. Neither party to this Agreement shall be liable for delays or failures in performance under this Agreement (other than the payment obligations or breach of confidentiality requirements) resulting from acts or events beyond the reasonable control of such party, including acts of war, terrorism, acts of God, pandemic, epidemic, earthquake, flood, embargo, riot, sabotage, dispute, governmental act, failure of the Internet, power failure, energy interruption or shortages, other utility interruption, or telecommunications interruption, provided that the delayed party: (i) gives the other party notice of such cause without undue delay; and (ii) uses its reasonable commercial efforts to promptly correct such failure or delay in performance.
    10. 15.10No Third-Party Beneficiaries. Unless otherwise expressly provided in this Agreement, no provisions of this Agreement are intended to, or will be construed to, confer upon or give to any person or entity other than Reseller and KnowBe4, and their respective successors and permitted assigns, any rights, remedies, or other benefits under or by reason of this Agreement. Without limiting the generality of the foregoing, Customers and End Users will not have any rights under this Agreement.
    11. 15.11Remedies Not Exclusive; Modification; Waiver. Except as otherwise specifically provided herein, no remedy referred to in this Agreement is intended to be exclusive. No delay by either party in exercising any of their respective rights or remedies hereunder shall be deemed to be a waiver of such rights or remedies. No waiver by either party of any rights under this Agreement or breach by the other party hereunder shall in any way be a waiver of any such rights in the future or any future breach. Any waiver, amendment, or modification of this Agreement must be in writing and signed by the party against whom enforcement is sought.
    12. 15.12Severability. If any provision of this Agreement is held to be invalid or unenforceable for any reason, the remaining provisions will continue in full force and effect without being impaired or invalidated in any way. It is the intention of the parties that this Agreement would have been executed without reference to any provisions that may, for any reason, be held to be invalid or unenforceable.”).
    13. 15.13Counterparts. This Agreement may be executed and delivered in one or more counterparts, which may be executed and delivered by facsimile transmission or electronic image transfer, and each counterpart when so executed and delivered will be deemed an original, and all such counterparts will together constitute one and the same document. The parties agree that the electronic signature of a party to this Agreement shall be as valid as an original signature of such party and shall be effective to bind such party to this Agreement. The parties agree that any electronically signed document (including this Agreement) shall be deemed: (i) to be “written” or “in writing,” (ii) to have been signed; and (iii) to constitute a record established and maintained in the ordinary course of business and an original written record when printed from electronic files. Such paper copies or “printouts,” if introduced as evidence in any judicial, arbitral, mediation, or administrative proceeding, will be admissible as between the parties to the same extent and under the same conditions as other original business records created and maintained in documentary form. For purposes hereof, “electronic signature” means a manually-signed original signature that is then transmitted by electronic means; “transmitted by electronic means” means sent in the form of a facsimile or sent via the internet as a “.pdf” (portable document format) or other replicating image attached to an e-mail message; and, “electronically signed document” means a document transmitted by electronic means and containing, or to which there is affixed, an electronic signature.
    14. 15.14Construction and Entire Agreement. As used herein, the term “including” shall mean “including, without limitation”; the term “includes” as used herein shall mean “includes, without limitation”; and terms appearing in the singular shall include the plural and terms appearing in the plural shall include the singular. This Agreement and the Channel Partner Registration Form, including any attached Schedules, constitute the final expression of the agreement of the parties, and is intended as the complete and exclusive statement of the terms of the parties' agreement with regard to the subject matter hereof. This Agreement supersedes all prior and concurrent proposals, promises, representations, negotiations, discussions, and agreements that may have been made in connection with the subject matter hereof.”).
    15. 15.15Governing Law; Venue. The following provisions, which include the law that will apply in the event of any dispute or lawsuit arising out of, or in connection with, this Agreement, the courts that have jurisdiction over any such dispute or lawsuit, and the accompanying terms depend on where the Reseller is domiciled in accordance with the following table. All proceedings to be conducted in English.

      If the Reseller is domiciled in:

      Without giving effect to any choice or conflict of law provisions, rules, or principles, the governing law is the laws of:

      Courts with exclusive jurisdiction are:

      Additional terms included are:

      A country in North America, Central America, South America or Caribbean, other than Brazil. If Reseller is domiciled in Russia, or a geographic region that does not fall into one of the designations described in this table, then Reseller will fall into this category.

      Florida and controlling United States federal law

      Hillsborough County, Florida, U.S.A.

      Notwithstanding the foregoing, the parties shall have the right to seek injunctive or prejudgment relief in any court of competent jurisdiction to prevent or enjoin the misappropriation, misuse, infringement or unauthorized disclosure of its Confidential Information or intellectual property rights. No Federal Acquisition Regulations shall be construed to apply to KnowBe4 without KnowBe4’s written agreement thereto. The United Nations Convention for the International Sale of Goods shall not apply to this Agreement. THE PARTIES HERETO SHALL AND THEY HEREBY DO WAIVE TRIAL BY JURY IN ANY ACTION, PROCEEDING OR COUNTERCLAIM BROUGHT BY EITHER OF THE PARTIES HERETO AGAINST THE OTHER ON ANY MATTERS WHATSOEVER ARISING OUT OF OR IN ANY WAY RELATED TO THIS AGREEMENT.

      A country in EMEA (Middle East, Europe and Africa) other than United Kingdom, South Africa, Germany, Austria and/or Switzerland

      The Netherlands

      Amsterdam

       

      Germany, Austria or Switzerland

      Federal Republic of Germany

      Berlin

      The UN Convention on Contracts for the International Sale of Goods (UNCITRAL) shall not apply.

      United Kingdom

      England and Wales

      London

       

      Australia, New Zealand or other countries located in Oceania

      Victoria, Australia

      Victoria, Australia

       

      Japan

      Japan

      Tokyo District Court

       

      Brazil

      Federative Republic of Brazil

      São Paulo, State of São Paulo, Brazil

      The parties agree that any subpoena or notice relating to the proceeding shall be made by registered correspondence.

      South Africa

      England and Wales

      London

       

      A country in the Asia-Pacific region, other than Japan, Australia, New Zealand or countries in Oceania

      Singapore

      Singapore

       

    16. 15.16Local Law Requirements..
      1. 15.16.1Local Law Requirements for Japan. If Reseller is domiciled in Japan, then Reseller represents and warrants that it, and its officers, directors, and material shareholders, are not: (i) Anti-Social Forces (defined below), and have not been for at least the last five years, and (ii) involved with Anti-Social Forces, including, without limitation, involvement by management, utilization, or provision of funding or favors. KnowBe4 may immediately terminate this Agreement for cause in the event of a breach of any of these representations and warranties. For the purposes of this section "Anti-Social Forces" means, collectively, an organized crime group (bouryokudan) or a member or affiliate thereof, a corporate racketeer (soukaiya), a rogue person or group advocating a social or political movement, or any other anti-social forces.
      2. 15.16.2Local Law Requirements for Germany. With respect to Resellers domiciled in Germany, the Section titled “Limitation of Liability” of this Agreement is replaced with the following:

        “13 Limitation of Liability for Resellers Domiciled in Germany.

        1. 13.1Unlimited Liability. The parties shall be mutually liable without limitation: (a) in the event of willful misconduct or gross negligence; (b) within the scope of a guarantee taken over by the respective party; (c) in the event that a defect is maliciously concealed; (d) in case of an injury to life, body, or health; or (e) according to the German Product Liability Law.
        2. 13.2Liability for Breach of Cardinal Duties. If cardinal duties are infringed due to slight negligence and if, as a consequence, the achievement of the objective of this Agreement including any applicable quote or purchase order is endangered, or in the case of a slightly negligent failure to comply with duties, the very discharge of which is an essential prerequisite for the proper performance of this Agreement (including any applicable quote/purchase order), the parties’ liability is limited to foreseeable damage typical for the contract. In all other respects, any liability for damage caused by slight negligence shall be excluded.
        3. 13.3With the exception of liability in accordance with the “Unlimited Liability” section, the above limitations of liability shall apply to all claims for damages, irrespective of the legal basis including claims for tort damages. The above limitations of liability also apply in the case of claims for a party’s damages against the respective other party’s employees, agents, or bodies.
        4. 13.4Indemnity Procedure. The foregoing obligations of the indemnifying party are conditional upon the indemnified party: (a) promptly notifying the indemnifying party in writing of any such Claim or Proceeding; (b) reasonably cooperating with the indemnifying party in the defense or settlement thereof at the indemnifying party’s sole expense; and (c) allowing the indemnifying party sole control of the defense or settlement, provided that indemnifying party may not settle any such Claim unless it unconditionally releases indemnified party of all liability.
        5. 13.5Any rights arising out of or in connection with this Agreement shall expire twenty-four (24) months after the beginning of the statutory limitation period. The statutory limitation rules for intentional and grossly negligent acts, for claims due to intentional or negligent injury to life, body, or health, for fraudulent misrepresentation, and for claims under the Product Liability Act as well as sec. 548 of the German Civil Code shall remain unaffected.”

     


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