AI graymail detection with Defend
Increase user productivity and reduce administrative burden
Modern enterprises need intelligent email security integrated in Microsoft 365
83%
of graymail is sent directly to the inbox by Microsoft
54%
of a senior executive's mail flow is graymail
33%
of an average user's received mail is graymail
What is Graymail
Unlike phishing, graymail isn't inherently malicious. The intent of the message is good, but it floods inboxes and makes prioritizing difficult.
Graymail is also subjective. Different employees find different emails useful, which makes graymail hard to classify. Moreover, users often report graymail as phishing, draining administrative time and reducing productivity across the organization.
Graymail is 12x more likely to be reported as a phish by users, wasting security teams' time on investigation
Preventing inbound and outbound email security risks in Microsoft 365
Integrated seamlessly into Microsoft 365, including support for Mac and OWA users, KnowBe4 Cloud Email Security is fast to deploy and provides immediate value.
Augmenting Microsoft’s native security, KnowBe4 detects the advanced threats that Microsoft misses, as well as prevents data loss and exfiltration with minimal user friction. Our dynamic alerts provide real-time teachable moments that improve security behavior for the long term.
High-efficiency graymail detection
KnowBe4's advanced graymail solution leverages Defend's patented AI-based phishing detection functionality, which uses zero trust models and neural networks to prevent behavioral-based threats. This enables KnowBe4 to intelligently classify graymail and move it to a dedicated folder before reaches the inbox.
As a result, KnowBe4's graymail detection provides immediate time to value straight out of the box, without having to learn user behavior before it can add value.
KnowBe4 takes a lot of operational tasks away with automation. Since removingour SEG, the security team no longer wastes time on spam notifications and can focus on more strategic initiatives.
Paul Wilkins, Chief Technology Officer, Metropolis
Dedicated graymail folder
Applying this advanced detection methodology, KnowBe4 surfaces priority messages within the inbox, while reducing the noise in the inbox by segmenting graymail.
Messages detected as graymail are automatically put into the user’s _Graymail folder, where they are accessible for users to engage with them at the appropriate time.
Customizable classification for full end-user control
An interactive banner is added to each message that is routed to the graymail folder, which provides a simple workflow for employees to re-categorize emails and divert them back into their mailbox. Users’ preferences are automatically learned by Defend, allowing users to customize their own experience without any management overhead
This avoids the potential for misclassification of legitimate email that comes with self-learning graymail detection systems while eliminating administrative overhead for graymail management.
Defend's Graymail Detection helps you:
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Improve user productivity. Keep users focused on work-related email, and eliminate the frustration of sorting through unwanted/unimportant mail.
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Reduce false alarms. Automatically move graymail out of the inbox so it’s less likely to be falsely reported as a phish.
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Keep users happy. Allow users to decide what they do and do not want in their inbox with graymail customization.
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Get time back. By eliminating the noise in your own inbox, you’re able to focus on urgent messages and address other issues more quickly.
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Prove ROI. Demonstrate consideration of overall business objectives through a joined goal of improved security and increased productivity for the whole organization.
