KnowBe4 Customer Success

We want to make both your initial onboarding and your ongoing customer experience incredibly easy and wildly successful.

Dedicated to Helping You Reach Your Organization’s Goals

All KnowBe4 customers receive a special commitment from us: We want to make both your initial onboarding and your ongoing customer experience incredibly easy and wildly successful.

Your dedicated Customer Success Manager (CSM) will work with you to tailor your program requirements based on your organizational goals, objectives and desired outcomes. The KnowBe4 Customer Success team is one of the secrets to our joint success, and our customers have honored us with an average customer satisfaction score of over 98%. Read our customer success datasheet to learn more.

Recognized for Customer Success Excellence

Our Commitment to You

Quick and Easy Onboarding
Your CSM takes on the biggest tasks of onboarding for you at no additional cost, significantly reducing the time and effort required of your team and accelerating your time-to-value.
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Support Throughout Your Journey
Your CSM is a subject matter expert in all KnowBe4 products and will ensure you always have access to best practices, maximizing your success.
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Maximized Value
Your CSM will have regular check-ins and help you proactively monitor key metrics to ensure you get maximum value out of your KnowBe4 platform.

Customer Support Around the Globe

Included as part of your product subscription, KnowBe4's Customer Success Team spans the globe, ensuring timely support no matter where you're located. As soon as your purchase process is complete, your dedicated CSM will reach out to you within 24 business hours.

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What Customers Say About the KnowBe4 CSM Team

As good as the material is, it's the customer service and support that has really helped us use KnowBe4 to a much better extent than other infosec training companies that we've used in the past.
Higher education organization Director in Information Technology
Customer Success Manager regularly checks in to let me know what's new and to ensure we're getting the most out of the solution.
Mid-market organization Brad D.
My customer reps have always made themselves known (other companies I don't know who my rep is), and check in with me on a regular basis.
Non-profit organization management company Manager in Information Technology
They are not the type of company that forgets about you once you are onboarded. Great customer care is part of their DNA.
Information technology and services company Manager in Information Technology

Ready to Get Started?

Our team is always here to help you along the way!