KnowBe4 Customer Success

Your trusted adviser to meet your organization's goals

All KnowBe4 customers receive a special commitment from us:

We want to make your initial onboarding and ongoing customer experience incredibly easy and wildly successful.

Your dedicated Customer Success Manager (CSM) will work with you to tailor your program requirements based on your organizational goals, objectives and desired outcomes. The KnowBe4 Customer Success team is one of the secrets to our joint success and our customers have honored us with an average customer satisfaction score of over 98 percent. Read the datasheet to learn more.


Our Commitment To You

Quick and Easy Onboarding

Quick and Easy Onboarding

Your CSM takes on the biggest tasks of onboarding for you, at no additional cost, significantly reducing the time and effort for your team and accelerating your time-to-value.

Support Throughout your Journey

Support Throughout
Your Journey

Your CSM is a subject matter expert in all KnowBe4 products, and will ensure you always have access to best practices maximizing your success.

Maximized Value

Maximized Value

Your CSM will have regular check-ins and help you proactively monitor key metrics to ensure you get maximum value out of your KnowBe4 platform.

Customer Support Around The Globe

Included as part of your product subscription, KnowBe4's Customer Success Team spans the globe, ensuring timely support no matter where you're located. As soon as your purchase process is complete, your dedicated CSM will reach out to you within 24 business hours.

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What Customers Say About the KnowBe4 CSM Team

Our team is always here to help you along the way!