Frequently Asked Questions

COVID-19 Response

A lot has changed since the start of the COVID-19 pandemic, but one thing that hasn’t changed is our amazing company culture. Our fun company events (such as trivia and game days) are still going on, they just use virtual platforms to connect all of our team members remotely. We have also sent out several care packages full of goodies to our employees around the world. We still have our daily, company-wide meeting conducted virtually; there is still an exciting and almost electric atmosphere among team members, and our productivity hasn’t slipped at all! No matter what, our number one priority is always the health and safety of our team members.

Company Culture

At KnowBe4, we have an incredible company culture that values radical transparency, extreme ownership, personal and professional growth, and diversity, while also striving to ensure work is always fun. Every day at KnowBe4 is filled with celebrations, both big and small. Birthdays, sales goals, and company milestones are all reasons to celebrate and we celebrate big. For our Knowsters who work remotely, we cultivate our amazing company culture virtually with all our teams across the globe! For a look inside our company culture, we suggest following @KB4People on your favorite social media channels.

We have an amazing team that is solely dedicated to maintaining KnowBe4’s incredible company culture -- our department of Fun and Shenanigans! KnowBe4’s company culture was also developed with growth in mind, so that activities we did when we had 50 people can still be done with over 1,000 people.

Each team at KnowBe4 has their own subculture that complements KnowBe4’s overall culture. We suggest visiting KnowBe4’s profile on The Muse, where you can watch team members talk about what it’s like to work in many of our different departments.

Yes! While every position has different requirements for how much time must be spent in the office (from 0% to 100%), many of our positions offer remote or hybrid work arrangements. We aim to create a flexible work environment that can adapt to the needs of the position and the employee while still providing space for collaboration.

We are able to hire remote employees from many states, but not all.

We are constantly evaluating our positions to examine which roles can be performed remotely, which roles need to be performed from the office, and which roles can use a hybrid of both. Every role is different and sometimes things change. Keep an eye out for updates on the job description.

We understand that not everyone has the ability to comfortably or effectively work from their home. Employees who would like to work from the office are welcomed to do so!

Yes! Depending on the position and manager approval, KnowBe4 employees can adjust their schedules to start work anywhere from 7 a.m. to 9 a.m. and end their days between 4 p.m. and 6 p.m. (depending on when they started), with an hour lunch break.


While exact benefits vary by country because of regional and local laws, see our benefits page for a full list of our benefits!

KnowBe4’s health insurance benefits for U.S. employees kick in on the first day of the month after the employee officially starts working with KnowBe4. Many other benefits, such as our office perks and gym benefits start on day one of employment. After 90 days, Knowsters have access to almost all of our benefits, including our monthly bonus game, which can reward employees between $0 and $2,000 per month based on company sales.

We have a monthly bonus plan after the first 90 days of employment that each employee can earn between $0 and $2,000 per month based on sales!

Application & Interview Process

Our interviews are conducted via phone calls and video conferencing platforms.

Application | Resume Review | Phone Interview | Screening Tests | "Face-to-Face" Interview (some positions require multiple interviews) | Reference Checks | Offer! 

Sometimes the process may vary depending on the position you are applying for.

The positions we have posted on the KnowBe4 website are all active hiring needs for us and we try our best to have feedback for you within 48-72 hours of your interview on what the next steps will be. (Sometimes you may even get feedback the same day!)

Our goal is to fill each open role as soon as we find the right person for the position. With that being said, our interview process is highly competitive, so there are many times it will take a little longer to provide you with feedback.

Training & Onboarding

The first week of training at KnowBe4 is dedicated to ensuring all employees understand KnowBe4’s company culture, our policies, our acronyms, and our products. Depending on the role, additional training may be necessary to go more in depth on requirements for a specific role. For example, our sales and tech support new hires spend about 4-8 weeks in the training room. In true KnowBe4 fashion, we make sure to make this first week of training as fun and engaging as possible!

Once you sign your offer letter, someone from our fantastic onboarding team will reach out to you prior to your start date to confirm your first day details and provide you with all the logistical details you will need.

All new employees are hired, onboarded, and trained remotely, but don’t worry, the whole process is super fun! New employees are treated to lunch via Uber Eats (or other delivery services); in our virtual coffee corner new employees are welcome to order whatever drink they would like and have it reimbursed through KnowBe4. Plus, we do a lot of fun activities to welcome everyone to the organization; read our blog for a full outline of our famous, virtual onboarding process. 

Yes! You will be sent a laptop, a monitor, a keyboard, a mouse, a headset, and any other materials your department requires. Our onboarding team will send you a tracking link and the equipment should arrive the week before you start. New employees will also receive a comprehensive guide from our IT and onboarding teams, walking new employees through everything they need to do to set up their work stations and start their first day of work.

Company Growth

Our Clearwater office is our only office in the U.S., though we do have employees who work remotely from many different states around the U.S.

We have expanded from our headquarters in Florida, United States into 10 more countries: the UK, the Netherlands, India, Germany, the United Arab Emirates, South Africa, Australia, Singapore, Japan, and Brazil.
We give our employees a lot of tools and support to succeed. For those who want to grow, KnowBe4 offers leadership skills training, career development resources, and bonuses for employees who earn certifications. We love to watch our team members grow and have a history of promoting internally whenever there is a qualified employee - which is very frequent!
Demand = Growth = Hiring Need!

Sales Specific Questions

Our sales hires go through anywhere from 4-8 weeks of initial training, so we look for people who are highly coachable. We are also looking for sales reps who have a hunter mentality and aren’t afraid to track down their own leads in addition to what is provided through marketing.

We have a proven sales method that works for us, and that method requires inside sales. We have no plans to hire outside sales representatives in the near future.

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