Frequently Asked Questions

Answers to our commonly asked questions

Product FAQs

Why is KnowBe4’s training ‘new-school’?

Old school Security Awareness Training is static. It’s a one-time event without follow-up. KnowBe4's Security Awareness Training starts with a baseline test to show the actual Phish-prone percentage of your users. Then it steps users through effective, interactive, on-demand browser-based training. As step three, you send frequent simulated phishing attacks to your employees to reinforce the training. This last feature, frequent simulated phishing attacks (we recommend at the very least once a month), really creates a change in behavior.

Why do employees even need this training?

Cybercrime is moving at light speed. A few years ago, they used to specialize in identity theft, but now they take over your organization’s network, hack into your bank accounts and steal tens or hundreds of thousands of dollars. Every small and medium organization is at risk. Are you the next cyber-heist victim?

I started the training but I don't see anything. Why not?

That is almost always caused by the popup blocker in your browser. Turn off the popup blocker and relaunch the training.

Which browsers do you support?

Internet Explorer 11 and higher, Microsoft Edge, Chrome, Firefox and Safari for the KnowBe4 training courses and any browser that supports Adobe Flash and/or HTML5 for the Management Console.

How is our data secured on your systems? Do you have your own datacenter or are you in the cloud?

We use Amazon’s Web Services (AWS) to host our servers and data, they are a fully compliant and ISO certified facility. There is no unauthorized external access to data, we only store just enough information to accomplish the services we are set to provide, which minimally are email addresses with recorded clicks. Email addresses are encrypted, kept private and are not shared or sold to any external organizations.

I would like all the employees of my customers to get this training. Who do I talk to so we can become partners?

If you are an IT reseller, consultant, insurance agent or a training company, KnowBe4 is happy to partner with you. Please send an email to and our Channel Manager will get in touch with you, or call 1-855-KNOWBE4 (566-9234)

We already have a Learning Management System in place. Are you compatible with that?

KnowBe4 courses are SCORM compliant, so we can deliver courseware for your in-house LMS if needed. However, KnowBe4 does have its own LMS that lives in the cloud, and we can report back to you about all enrolled employees, their status, completion and many other parameters.

How many employees can we sign up? What is your scalability?

KnowBe4 was built 100% in the cloud from scratch. We are essentially infinitely scalable. Our LMS and courseware live in Amazon’s Web Services cloud, and if you have a few hundred thousand employees, we literally flip a few switches and you are completely covered.

Is my financial data safe and secure?

KnowBe4 uses industry best practices, and partners with top firms (including Amazon Web Services), to ensure the security of sensitive data. Credit card data is not stored on KnowBe4 servers and is only used to verify billing info. KnowBe4 has been PCI compliant from day one. Further, your company information is not shared with 3rd parties. Review our Privacy Policy for more information.

I’m concerned about the email addresses that I would give you. Are they safe?

For a Free Phishing Security Test, the email addresses will remain in our database for a limited time. This is required to track unique email opens and clicks. For customers of KnowBe4, the Ongoing Phishing Security Tests will need to ‘persist’ email addresses so that we can periodically send simulated phishing attacks to the correct individuals. This will also be used so that you can track which of your users are failing the tests. The addresses will not be used for any purpose other than the security audit, nor will the addresses be given/sold to any third-parties for any purposes. You can archive any email address at any time.

How much is this going to cost?

KnowBe4 is charging very competitive rates. For larger organizations, there are tiered volume discounts. If you currently are using a Security Awareness Training program, you are eligible for our Competitive Upgrade Program for the first year. KnowBe4 pricing is structured to make the decision to implement our Internet Security Awareness program a complete no-brainer.

What are my payment options?

For your yearly subscription, you can get invoiced net 30, or we accept Visa, Mastercard, American Express, Discover and Paypal. We also accept payments via ACH or wire transfers. Detail provided upon request.

Support FAQs

For customers, below are useful links to our training, guides, manuals, support and frequently asked questions:

Create a new account Sign Up
Account Owner (admin) login Login
User Sign Up (send to users) Sign Up
Full Product Manual Security Awareness Training
User’s 4-Step Instruction Guide Read More
Create A Tech Support Ticket Request
Best Practices Guide Read More
Email Support
How do I get email addresses out of Active Directory for the upload?

The following command will limit the results to only email addresses for actual users. (excluding public folders, distribution list, etc) It doesn’t take disabled accounts into consideration, though:

dsquery * -filter “(&(objectClass=user)(mail=*))” -attr mail -limit 0 > email_addresses.txt

Microsoft also has a little note about running this in Windows Server 2008 (from: ):

“To use dsquery, you must run the dsquery command from an elevated command prompt. To open an elevated command prompt, click Start, right-click Command Prompt, and then click Run as administrator.”

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