Collection of Information
We collect personally identifiable information of what we call ‘Account Owners” (people that open an account at the KnowBe4 website so that they can run a Phishing Security Test), like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information Account Owners provide is used for two purposes: 1) To fulfill your specific request, and 2) to keep you up to date about cybercrime via our CyberheistNews. Account Owners upload lists of email addresses of their users to send the Phishing Security Test (PST) to. These lists of email addresses are only used for the PST and nothing else. They are not added to any mailing list, never used for marketing purposes, and can be anonymized after a limited amount of days at your request. In certain situations, in simulated attacks, employees are asked to enter potentially confidential information in landing pages or leave confidential information via the keypad of their phone in the case of vishing. KnowBe4 does not store the actual data people enter on these pages or via the phone, we only track they have entered x-amount of characters in that field. In other words, these fields are never stored in our databases and cannot be retrieved even if we wanted to.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information
We may share information with governmental agencies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Privacy Contact Information
By e-mail: email@example.com
By Phone: 855-566-9234
We reserve the right to make changes to this policy. Any changes to this policy will be posted.
YOUR ACCESS TO THIS WEB SITE (OR PORTIONS THEREOF) AND USE OF ANY MATERIALS (OR PORTIONS THEREOF) IS NOT INTENDED, AND IS PROHIBITED, WHERE SUCH ACCESS OR USE VIOLATES ANY APPLICABLE LAWS, RULES OR REGULATIONS.Product & Services Information
All references on this Web Site to information, materials, products and/or services apply to information, materials, products and services available in the countries or jurisdictions specified only with respect to such information, materials, products and/or services only, unless otherwise stated. Nothing in this Web Site constitutes an offer to buy or sell our products or services in any jurisdiction. This Web Site is for information purposes only.Ownership and Permitted Use of Materials
Unless otherwise indicated and except for materials in the public domain, this Web Site and its design, text, content, files, selection and arrangement of elements, organization, graphics, compilation, translations, digital conversion and other matters related to, and all trademarks, logos, service marks, symbols, trade dress and all Materials provided on or through, this Web Site are protected by all applicable copyright laws, trademark laws and/or international conventions and treaties. All Materials are the exclusive and proprietary property of KnowBe4 and/or its third-party licensors. ALL RIGHTS RESERVED.
Any references to business or entities, products, processes, or services, or other organizations or individuals that are included on the Web Site by trade name, trademark or otherwise are provided solely for your information. These references are not intended to reflect the opinions of KnowBe4 concerning the significance, priority or importance to be given the referenced business, entity, product, service, organization or individual. Such references, including any that may relate to our Materials, are not endorsements or approvals by KnowBe4, and should not be quoted or reproduced for the purpose of stating or implying endorsement or approval by KnowBe4.Minors
The posting or transmittal of any unlawful, threatening, libelous, defamatory, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or violation of any law is strictly prohibited. Under no circumstances shall we be liable for any such material posted or transmitted by you by or through the Web Site.
We reserve the right to monitor your communications with us whether by mail, voice, fax, e-mail or any other form of transmission for the purposes of quality control, security and other business needs.
The documents contained on (or directly accessible from) this Web Site may contain a number of forward-looking statements. Any statements that are not statements of historical fact (including, without limitation, statements to the effect that KnowBe4 or its management “believes,” “expects,” “anticipates,” “plans” and other similar expressions) should be considered forward-looking statements and should not be relied upon.
There are a number of important factors that could cause KnowBe4’s actual results to differ materially from those indicated by such forward-looking statements, including general economic conditions, our continued ability to develop and introduce products, the introduction of new products by competitors, pricing practices of competitors, expansion of its sales distribution capability, the cost and availability of components, undetected software errors or bugs, our ability to control costs and other risk factors.No Warranties
WE MAKE NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO THIS WEB SITE OR THE MATERIALS, WHICH ARE PROVIDED “AS IS.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, QUALITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THIS WEB SITE, THE MATERIALS AND ANY WEB SITE WITH WHICH THIS WEBSITE IS LINKED. YOU ARE SOLELY RESPONSIBLE FOR PROVIDING, MAINTAINING AND ENSURING THE COMPATIBILITY OF ALL HARDWARE, SOFTWARE AND OTHER COMPUTER REQUIREMENTS NECESSARY FOR YOUR ACCESS TO AND USE OF THE WEBSITE AND THE MATERIALS. WE ALSO MAKE NO REPRESENTATIONS OR WARRANTIES AS TO WHETHER (A) THE INFORMATION ACCESSIBLE VIA THIS WEB SITE, OR ANY WEB SITE WITH WHICH IT IS LINKED, IS ACCURATE, RELIABLE, COMPLETE, OR CURRENT, (B) USE OF THE WEB SITE AND ACCESS TO THE MATERIALS WILL BE UNINTERRUPTED OR ERROR-FREE, (C) THE WEB SITE AND THE MATERIALS WILL BE AVAILABLE AT ANY PARTICULAR TIME, OR (D) THE WEB SITE AND MATERIALS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. NEITHER WE NOR ANY THIRD-PARTY LICENSOR WILL BE LIABLE WITH RESPECT TO ANY DECISIONS MADE BY YOU OR ANY OTHER PERSON AS A RESULT OF RELIANCE ON THE WEB SITE OR ANY MATERIALS. BECAUSE SOME JURISDICTIONS DO NOT PERMIT THE EXCLUSION OF CERTAIN WARRANTIES, THESE EXCLUSIONS MAY NOT APPLY TO YOU. YOU ACCEPT THAT OUR SHAREHOLDERS, OWNERS, OFFICERS, DIRECTORS, EMPLOYEES AND OTHER REPRESENTATIVES SHALL HAVE THE BENEFIT OF THIS CLAUSE.
Your use of the Web Site and the Materials is at your sole risk. It is your responsibility to evaluate (or take professional advice on) the accuracy and completeness of all information, statements, opinions and other material on this Web Site or any web site with which it is linked.
Your statutory rights as a consumer, if any, are not affected by these provisions, and we do not seek to exclude or limit liability for fraudulent misrepresentation.Exclusion of Liability
We reserve the right at any time and from time to time to modify, edit, delete, suspend or discontinue, temporarily or permanently, this Web Site (or any portion thereof) and/or the information, materials, products and/or services made available on or through this Web Site (or any part thereof) with or without notice. You agree that we shall not be liable to you or to any third party for any such modification, editing, deletion, suspension or discontinuance of this Web Site.Termination and Survival
KnowBe4 complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. KnowBe4 has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. Here is a direct link to KnowBe4’s Safe Harbor record: https://safeharbor.export.gov/companyinfo.aspx?loc=swiss&id=32209
Compliance with EU Protection of Personal Data (Directive 95/46/EC)
KnowBe4 complies with the EU Protection of Personal Data Directive as set forth by the Directive 95/46/EC Article 29 Working Party. KnowBe4 operates a separate instance of its application in an EU datacenter for customers wishing to have their data reside within an EU approved country. Some data subprocessors in use by KnowBe4 only offer services within the US. A listing of these subprocessors can be provided upon signing a mutual non-disclosure agreement. Any requests from users of the KnowBe4 applications who seek access, or who seek to correct, amend, or delete inaccurate data may do so directly by logging in to the appropriate application or by contacting the KnowBe4 application administrator for their organization.
KnowBe4 participates in the U.S.-EU and U.S.-Swiss Safe Harbor Frameworks as set forth by the United States Department of Commerce. As part of our participation, KnowBe4 has agreed to the American Arbitration Association Dispute Resolution Requirements for disputes relating to our compliance with Safe Harbor.
KnowBe4 is committed to resolving any disputes that may arise by internal investigation and resolution of the issue. Should KnowBe4’s efforts to resolve an issue be unsuccessful, KnowBe4 will facilitate the resolution of such disputes including the submission of disputes to an independent party.
KnowBe4 participates in the U.S.-EU and U.S.-Swiss Safe Harbor Frameworks as set forth by the United States Department of Commerce. As part of our participation, KnowBe4 has agreed to the American Arbitration Association Dispute Resolution Requirements for disputes relating to our compliance with Safe Harbor. If you have complaints regarding our compliance with the Safe Harbor you should first contact Stu Sjouwerman via email at safeharbor@KnowBe4.com or at KnowBe4’s offices at 33 N Garden Ave, Suite 1200, Clearwater, FL 33755. If after contacting us your complaint is not resolved, you may then raise your complaint by contacting American Arbitration Association (“AAA”) Dispute Resolution Services Worldwide – Case Filing Services http://www.adr.org/drs by email [firstname.lastname@example.org], by fax at (877) 495-4185, or mail at American Arbitration Association Case Filing Services, 1101 Laurel Oak Road, Suite 100, Voorhees, NJ 08032. If you are faxing or mailing AAA to lodge a complaint, you must include the following information: KnowBe4, the alleged privacy violation, your contact information, and whether you would like the particulars of your complaints shared with KnowBe4. For information about AAA or the operation of AAA’s worldwide dispute resolution process, please visit AAA http://www.adr.org/drs or request this information from AAA at any of the addresses listed above. The AAA dispute resolution process will be conducted in English.Contacting Us
This KNOWBE4, Inc. Service Agreement (this "Agreement") is by and between KNOWBE4, Inc. ("KNOWBE4"), and you. This Agreement sets forth the terms and conditions pursuant to which KNOWBE4 provides you with EZXploit functionality, along with all other services for which you subscribe (collectively, "Services").
The term of this Agreement shall begin on the date you order KNOWBE4's EZXploit functionality by entering into a service order, Quote/Order or other similar purchase order (each, a "Service Order"), and shall continue in full force and effect while any such Service Order remains in effect and/or while KNOWBE4 continues to provide you any such Services.
During the term of this Agreement you shall: (a) comply with all state and federal laws, rules, regulation and tariffs regarding any specific applications and use of the KNOWBE4's Services; (b) not create or activate duplicate accounts; (c) pay all sales or use taxes as billed by KNOWBE4; and (d) pay all other local, state or federal taxes arising out of your use of Services (excluding any income taxes) and provide KNOWBE4 with written proof of payment upon request. If you fail to pay any such taxes, KNOWBE4 may at its option, pay the applicable taxes, charges and fees, and you will reimburse KNOWBE4 for those payments.
You shall be billed the fees for KNOWBE4's Services based on the payment option set forth in the Service Order or otherwise approved at the time of your initial on-line sign up with KNOWBE4. If your credit card is not valid, in the event you are paying by credit card, or if payment is not made for any reason, then you will be considered in default under this Agreement. If any payment due to KNOWBE4 under this Agreement is not paid when due, then, in addition to any accrued and unpaid fees, you shall pay interest on the past due amount on a daily basis from the due date until the date paid at a rate equal to the lesser of 1.5% per month or the maximum rate allowed by law. You shall also pay KNOWBE4 all collection expenses incurred by KNOWBE4, including costs and reasonable attorneys' fees, whether or not KNOWBE4 is required to commence formal legal action under this Agreement.
The following terms and conditions shall apply only to the extent you, as part of the Services, subscribe to KNOWBE4's EZXploit functionality. In such an event, you must comply with the following additional terms and conditions:
This EZXploit scanning feature is part of your subscription to the full KnowBe4 service plan and will co-terminate with your current subscription, and has the same terms and conditions as your current agreement with KnowBe4.
KNOWBE4 warrants solely to you that (a) KNOWBE4 has the right and authority to enter into this Agreement and provide the Services to you as described in this Agreement and each Service Order; and (b) the Services will be performed in a timely, competent and professional manner in accordance with industry standards.
EXCEPT AS SPECIFICALLY SET FORTH IN THIS THIS SECTION 6, KNOWBE4'S SERVICES ARE PROVIDED "AS IS," WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT OF INTELLECTUAL PROPERTY, FREEDOM FROM ERRORS, VIRUSES, BUGS, OR OTHER HARMFUL COMPONENTS, ANY WARRANTY WITH RESPECT TO THE QUALITY, PERFORMANCE, ACCURACY OR FUNCTIONALITY OF KNOWBE4'S SERVICES OR ANY INFORMATION OBTAINED FROM OR PROVIDED BY KNOWBE4 OR THAT KNOWBE4'S SERVICES WILL BE ERROR FREE. KNOWBE4 DOES NOT GUARANTEE THE QUALITY OR CONDITION OF KNOWBE4'S SERVICE AND DOES NOT GUARANTEE THAT KNOWBE4'S SERVICES WILL BE AVAILABLE ONE HUNDRED PERCENT (100%) OF THE TIME.
LIMITATIONS ON LIABILITY; DISCLAIMERS.
YOU AGREE NOT TO HOLD KNOWBE4 LIABLE FOR ANY LOSSES RESULTING FROM KNOWBE4'S SERVICES NOT BEING AVAILABLE. FURTHERMORE, KNOWBE4 SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE RESULTING FROM YOUR RELIANCE ON INFORMATION OR ALERTS PROVIDED BY KNOWBE4.
NOTWITHSTANDING ANYTHING IN THIS AGREEMENT OR ANY SERVICE ORDER TO THE CONTRARY, KNOWBE4 SHALL IN NO EVENT BE RESPONSIBLE TO, OR LIABLE TO, YOU, OR ANY THIRD PARTY, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES THAT INCLUDE, BUT ARE NOT LIMITED TO, DAMAGES FOR ANY LOSS OF PROFIT, REVENUE OR BUSINESS. FURTHER, AND WITHOUT LIMITING THE FOREGOING, KNOWBE4 SHALL IN NO EVENT BE RESPONSIBLE TO, OR LIABLE TO, YOU, OR ANY THIRD PARTY, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, FOR ANY DAMAGES THAT RESULT FROM: (I) YOUR BREACH OR VIOLATION OF THIS AGREEMENT; (II) YOUR ACCESS AND USE OF KNOWBE4.COM Sites; (III) YOUR INABILITY TO ACCESS OR USE KNOWBE4.COM Sites FOR ANY REASON; OR (IV) YOUR RELIANCE OR USE OF KNOWBE4'S SERVICES, EXCEPT TO THE EXTENT SUCH DAMAGES AROSE AS A DIRECT RESULT OF KNOWBE4'S BREACH OF THIS AGREEMENT.
YOU FURTHER AGREE THAT KNOWBE4 SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY MONETARY DAMAGES IN EXCESS OF THE LESSER OF: (1) FEES PAID TO KNOWBE4 BY YOU DURING THE PRECEDING TWELVE (12) MONTHS; OR (2) ACTUAL DIRECT DAMAGES SUFFERED BY YOU. YOU UNDERSTAND AND AGREE THAT TECHNOLOGICAL INNOVATION, CONFIGURATION CHANGES, SOFTWARE UPGRADES, AND ROUTINE MAINTENANCE, AMONG OTHER PROCEDURES NECESSARY TO SERVICE AND UPDATE A COMPUTER SYSTEM, MAY CAUSE OR LEAD TO NEW AND UNIDENTIFIED SECURITY RISKS. KNOWBE4'S PERFORMANCE OF SERVICES UNDER THIS AGREEMENT DOES NOT ENSURE PROTECTION FROM ANY OF THESE NEW AND UNIDENTIFIED SECURITY RISKS. FURTHERMORE, COMPUTER HACKERS AND OTHER THIRD PARTIES ACTING IN VIOLATION OF FEDERAL, STATE, AND FOREIGN LAWS INCREASINGLY USE HIGHLY SOPHISTICATED TECHNIQUES AND TOOLS TO DISRUPT OR HARM COMPUTER SYSTEMS, RESULTING IN REGULARLY CHANGING THREATS AND CHALLENGES TO COMPUTER SYSTEMS, FROM WHICH KNOWBE4'S PERFORMANCE OF SERVICES UNDER THIS AGREEMENT CANNOT GUARANTEE PROTECTION.
YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING THE SECURITY OF YOUR COMPUTER SYSTEM. KNOWBE4'S PERFORMANCE OF ANY SERVICES UNDER THIS AGREEMENT SHALL NOT CONSTITUTE A REPRESENTATION OR WARRANTY BY KNOWBE4 REGARDING THE SECURITY OF YOUR COMPUTER SYSTEM, INCLUDING BUT NOT LIMITED TO, ANY REPRESENTATION OR WARRANTY REGARDING YOUR COMPUTER SYSTEM'S PROTECTION AGAINST INTRUSIONS, VIRUSES, VIRUS THREATS, OR ANY OTHER SECURITY THREATS.
You shall defend, indemnify and hold harmless KNOWBE4 and its officers, directors, shareholders, employees, independent contractors, agents, representatives, affiliates, successors and assigns (collectively, the "KNOWBE4 Indemnified Parties") from and against all claims and expenses, including, but not limited to, attorneys' fees, arising out of, or attributable to: (i) any breach of any representation, warranty, covenant or agreement in this Agreement or any Service Order by you; (ii) your failure to provide accurate, complete and current personal information requested pursuant to registration, if required; (iii) your access or use of KNOWBE4's Services; (iv) you or your designees access or use of KNOWBE4.COM Sites under any e-mail address, username or password that may be issued to you; and/or (v) any third party claims brought against KNOWBE4 or its officers, directors, equity holders, employees, agents, or representatives arising out of (a) scans of the IP Addresses provided by you; (b) KNOWBE4's disclosure of the test results to you; (c) any of the risks described in this Agreement as being associated with the Services, and/or (d) your use or disclosure of the test results. Your indemnification obligations shall survive the termination of this Agreement.