You may be wondering what it takes to send this type of attack. This is not trivial, and can only be done by someone trained in advanced hacking techniques. We will first take a look at the steps required to send an attack, and then we’ll look at steps to mitigate this threat. For the (simplified) attack steps we are freely borrowing from a great blog post by Brandon McCann, a well-known pentester.
We will try to keep this as non-technical as possible, but there will be a few terms you may have to look up. Here are the 6 steps:
There are two ways hackers send phishing campaigns: the first is ‘spray-and-pray’ which is a shotgun approach. Get as many email addresses from the organization they can, and send them all an email that they might click on. The second approach is decide what data you are after, then figure out who has access to that data, and specifically target those people. That is the spear phishing approach, and for instance LinkedIn is extremely useful during this targeting step.
There are several ways to get your hands on the email addresses from an organization. The one favored by cybercriminals is using scripts to harvest email addresses from the large search engines. You’d be surprised how many emails can be captured this way and how big a given organization's spear phishing attack surface is. Once they have the email addresses of the few people they are targeting, it's on to step two.
For an attack to arrive in the inbox of a target, the email needs to get past the antivirus software that the target uses. A quick search on the IT job sites for open system admin positions at the target's organization provides an astounding amount of information. They will often list exactly what antivirus and which version they use. Otherwise DNS cache snooping and even social media give many other ways to find out. Once the AV is known, it's installed on a test bed to make sure the email comes through ok. Metasploit can help with this, it is an open source computer security project which provides information about security vulnerabilities and aids in penetration testing.
Hackers can't get the information out of the organization they are attacking unless the payload sent with the attack allows traffic to exit the organization. A popular payload is called ‘reverse_https’ because it creates an encrypted tunnel back to the metasploit server, which makes it very hard for security software like intrusion detection or firewalls to detect anything. For those products, exiting phishing data all looks like normal https traffic.
There are many articles written about this by now, and it’s the essence of social engineering users. If they haven’t had high-quality security awareness training they are easy targets for spear phishers. The attacker does research on their targets, finds out who they regularly communicate with, and sends a personalized email to the target that uses one or more of the 22 Social Engineering Red Flags to make the target click on a link or open an attachment. Just imagine you get an email from the email address of your significant other that has in the subject line: Honey, I had a little accident with the car, and in the body: I took some pictures with my smart phone, do you think this is going to be very expensive?”
One option is to raise a temporary mail server and blast away, but that mail server will not have a reputation score which will block a lot of email from getting in. A better solution is going to GoDaddy, purchasing a valid domain name, using the free email server that comes with the domain and set it up, so that an MX record is automatically created by GoDaddy. Also it's easy to change the GoDaddy Whois information to match any targeted domain. All that helps mail getting through, which can be sent with any email client, or with a script.
Let’s assume a target clicked on the link, and cybercriminals were able to place a keylogger on their machine. Now it’s a matter of waiting for the hourly burst of keyboard data back to their server, and monitoring for the credentials they are after. Once they have those, it’s a matter of getting into the workstation, getting all network password hashes, cracking them and getting elevated to administrator access to the whole network.
Find out what percentage of your employees are Phish-prone™ with your free phishing security test. Plus, see how you stack up against your peers with the new phishing Industry Benchmarks!
Here's how it works:
The Phish-prone percentage is usually higher than you expect and is great ammo to get budget.
Here's an example of a KnowBe4 customer being a target for CEO fraud. The employee initially responded, then remembered her training and instead reported the email using the Phish Alert Button, alerting her IT department to the fraud attempt.
When the employee failed to proceed with the wire transfer, she got another email from the threat actors, who probably thought it was payday. Although they never specified a requested amount of money to transfer in this case, the company stood to lose a significant chunk of change.
Cybercriminals are exploiting a Microsoft vulnerability to bypass endpoint security software and deliver the Remcos remote access Trojan via Microsoft PowerPoint decks.
The attack begins with spear phishing email, claiming to be from a cable manufacturing provider and mainly targets organizations in the electronics manufacturing industry.
The sender's address is spoofed to look like a message from a business partner and the email was written to look like an order request, with an attachment containing "shipping information". Here is how it looks:
Once up and running on a system, Remcos allows keylogging, screenlogging, webcam and microphone recorders, and the downloading and execution of additional malware. It can give the attacker almost full control over the infected machine without the owner being aware.
Many spear phishing attacks contain a ransomware payload. Defray ransomware is just one example of a strain that targets healthcare, education, manufacturing and tech sectors in the US and UK. The infection vector for Defray is spear phishing emails containing malicious Microsoft Word document attachments, and the campaigns are as small as just a few messages each.
Once opened, the attachment installs the ransomware. It has only been seen in small, very targeted attacks and demands a high ransom of $5000. The image to the right is what the document looks like.
While phishing and spear phishing attacks are similar, there are many key differences to be aware of. A phishing campaign is very broad and automated, think 'spray and pray'. It doesn't take a lot of skill to execute a massive phishing campaign. Most phishing attempts are after things like credit card data, usernames and passwords, etc. and are usually a one-and-done attack.
On the other hand, spear phishing is highly targeted, going after a specific employee, company, or individuals within that company. This approach requires advanced hacking techniques and a great amount of research on their targets. Spear phishers are after more valuable data like confidential information, business secrets, and things of that nature. That is why a more targeted approach is required; they find out who has the information they seek and go after that particular person. A spear phishing email is really just the beginning of the attack as cybercriminals attempt to get access to the larger network.
Here's an infographic highlighting the differences between phishing and spear phishing.
Now, how to mitigate against attacks like this? There is no single approach that will stop this threat, but here is what you need to do to be a hard target for criminals:
...and ALWAYS remember to Think Before You Click!
Are you aware that one of the first things hackers try is to see if they can spoof the email address of your CEO? If they are able to launch a "CEO Fraud", spear phishing attack on your organization penetrating your network is like taking candy from a baby. Find out today if your domain can be spoofed!
KnowBe4’s Phish Alert button gives your users a safe and easy way to forward email threats to the security team for analysis with a single click. The email gets deleted from the user's inbox to prevent future exposure.
Because third-party phishing attacks look like legitimate emails from your vendors’ domains, traditional defenses often don't work against them. Your only defense is a strong human firewall. Learn what defenses do and don't work against them.