Leaders Join KnowBe4 to Accelerate and Scale Securing Humans and Agents Globally
KnowBe4, the global leader in digital workforce security, securing both AI agents and humans, today announced the strategic appointments of Marc LeCours as senior vice president, global customer services, Zahra Soonasra as senior vice president, global customer success management and Steve Asma as vice president, global support.
All three will report directly to Kelly Morgan, chief customer officer, to scale global operations and enhance customer experience as KnowBe4 expands its international footprint. LeCours will lead the global customer services team, focusing on unifying and scaling post-sales disciplines, including professional services, onboarding, and technical account management, to maximize customer value. Soonasra will oversee the unified global customer management. Her alignment of KnowBe4's regional CSM teams will allow the organization to establish consistent global standards, scale effectively, and execute regional adjustments to support its rapidly growing international customer base. Finally, Asma will focus on enhancing workflows and scaling the support organization through AI-enabled models to deliver fast, proactive technical support across the entire customer journey.
“Welcoming Marc, Zahra and Steve to the team marks an important milestone as we continue to scale our operations worldwide," said Kelly Morgan, chief customer officer at KnowBe4. "By bringing Marc’s strategic vision for post-sales operations with the goal of delivering customer value and Zahra’s extensive experience in building high-performing success organizations together with Steve’s proven track record in data-driven, AI-enabled technical support, we are uniquely positioned to create consistent global standards and elevate our service delivery. Collectively, their leadership will be instrumental in ensuring that our customers remain at the heart of everything we do while maximizing the value of their partnerships with KnowBe4.”
LeCours, Soonasra and Asma bring extensive executive experience from the technology and SaaS sectors. Having most recently served in customer leadership roles at Docusign, LeCours as group vice president of global customer services and Soonasra as vice president of customer success, while Asma joins KnowBe4 from HealthInsurance.com, where he held the position of vice president of operations.
“As cyber threats evolve to target human behavior and AI agents, providing a seamless, world-class customer experience is vital to our customers’ success,” said Bryan Palma, CEO of KnowBe4. “Bringing Marc, Zahra, and Steve onto our team allows us to align our global customer service, customer success, and customer operations functions into a unified, scalable powerhouse. Their collective expertise ensures our global customers have the support system and strategic guidance they need to remain resilient against sophisticated threats.”
These executive appointments reinforce KnowBe4’s dedication to providing a world-class, value-centric customer experience as the organization continues to innovate to secure humans and AI agents. By strengthening its focus on global customer outcomes, KnowBe4 remains positioned to deliver long-term value and help organizations navigate the complexities of modern cyber threats.