The KnowBe4 Difference

Great Customer Support

Customer Success Team Included in Your Subscription
All KnowBe4 customers receive a special commitment from us: We want to make your initial onboarding and ongoing customer experience incredibly easy and wildly successful.

The KnowBe4 Customer Success team is one of the secrets to our (and your) success, and has resulted in the highest user satisfaction ratings in the entire industry based solely on user-provided feedback. Your Customer Success Manager (CSM) will become your trusted adviser and will work with you to tailor your program requirements based on your organizational goals, objectives and desired outcomes. Included as part of your product subscription, KnowBe4’s Customer Success Team spans the globe, ensuring timely support no matter where you’re located.

With your CSM, you get quick and easy onboarding and you can have your baseline phishing test setup within minutes. As soon as your purchase process is complete, your CSM will reach out to you within 24 business hours. Your CSM takes on the biggest tasks of onboarding for you, significantly reducing the time and effort required from you and your team and accelerating your time-to-value. See the Customer Success datasheet for more details.

High-Quality Products at a Super Affordable Price

We believe in high-quality products at a super affordable price.
Your Silver - Gold - Platinum - Diamond subscription level gives you access to increasingly advanced enterprise features which all are included in your subscription for that level. Not like other vendors that require “Managed Services” engagements to gain access to premium features like Industry Phishing Benchmarks, priority technical support, or even just to get you up and running.

A History of Reliable Products and Service

Built by Admins for Admins
The KnowBe4 platform is created by “admins for admins”, designed with intuitive navigation and an easy UI that takes minimal time to deploy and manage. From day one, it was built to scale and can handle literally unlimited end users with ease.

We understand your day-to-day is putting out 16 fires, so we made an easy-to-use console with start-up tools to help you take the guesswork out of creating your security awareness program.

World’s Largest Security Awareness Training and Simulated Phishing Platform
In your fight against phishing and ransomware you have the best-in-class phishing platform combined with the largest library of interactive web-based training materials at your fingertips; including 1000+ interactive modules, videos, games, posters and newsletters. The KnowBe4 ModStore library is constantly refreshed and always growing which gives enough phishing and training campaign combinations that you could set up an entire year’s campaign ‘set-it-and-forget-it’ that delivers unique content to all your employees.

With the industry’s largest full-time content development staff, we stay ahead of the pack to deliver relevant new security topics in different educational flavors that gives you access to new and always-fresh training content fast.

Real Proof that Changing Your Employee Behavior Improves Your IT Security and Culture
Human error, though mostly unintentional, is one of the main causes of cyber security incidents. When your employees are the weakest link in your IT security, your threats of compromise will increase over time unless you educate them and educate consistently.

With KnowBe4's massive database, we analyzed 11.9 million users over the course of 12 months, and our Annual Phishing by Industry Benchmarking Report research revealed the overall industry initial Phish-prone Percentage benchmark turned out to be a troubling 34.3%.

Fortunately, the data showed that this 34.3% can be brought down to almost half to just 18.9% in only 90 days by deploying new-school security awareness training. The 365-day results show that by following these best practices, the final Phish-prone percentage can be minimized to 4.6% on average.

When you send simulated phishing and training campaigns to your employees on an ongoing basis they learn to STOP, LOOK, and THINK before they click. You are training your employees to be part of your Human Defense Layer and they are active participants in helping to protect your organization’s risk to social engineering!

Access to Fast Technical Support

Median Response Time of an Hour 
When you have questions, we have answers. We make it easy to connect with us when you need technical support, the way  you want to connect. Online Community, Support Knowledgebase, and full time dedicated Technical Support teams worldwide. With an average Median Response Time of an hour in responding to new support tickets and a 98% customer support satisfaction rate, KnowBe4’s tech experts respond quickly and get your issues resolved super-fast!

Innovative Products and Services

The Only Platform that Allows for Real-World Phishing Simulations
Your end users use LinkedIn, Twitter, Amazon, Office 365, Dropbox. And these well-known platforms are known to be used in phishing attacks. Only KnowBe4 enables REAL phishing simulations that teach your users how to watch out for phishing scams from the brands they are most familiar with. With the world’s largest library of phishing and email templates, you are well-equipped to deliver real-world testing campaigns that help your employees learn fast!

Frequent Releases of New Features
We know it’s important you always have the most up-to-date and cutting-edge features and functionality to bolster your IT security posture. With new features that help make your job easier, we release minor new features every month. As part of our product strategy and vision, we target at least one major "licensed" feature or enhancement per quarter. That means you get access to real new-school security awareness training features that lower tiered platforms are not able to deliver.

Super Useful Additional Products 
Your time is critically important. We constantly try to get you tools to get more efficient. Examples are PhishER that saves tons of time doing email triage, the new Compliance Plus that allows you roll out compliance training campaigns as easy as awareness training, and more to come!

Company Transparency

We are an IT security company. 
It’s in our DNA and understand that your security best practices are just as important as the vendors’ practices you choose to trust. Where other IT security companies may value profits, we value, well…security.

With approximately 70,000 customers across the globe and an unusually high customer retention rate, we are the Industry Standard in security awareness training and simulated phishing. KnowBe4 is proud to be positioned as a Leader by G2, TrustRadius, and many others based on our stellar customer reviews. As the provider of the world’s largest security awareness training and simulated phishing platform, we are here to stay.