Why is KnowBe4′s training  ‘next-generation’?

Traditional Securtiy Awareness Training is static. It’s a one-time event without follow-up. KnowBe4 Internet Security Awareness Training starts with a baseline test to show the actual Phish-prone percentage of your users, and comes with an ongoing security audit that allows you to send regular simulated phishing attacks to employees, to reinforce the training. This last feature, regular (we recommend once a week) simulated phishing attacks really creates a change in behavior.

Why do employees even need this training?

Cybercrime is moving at light speed.  A few years ago, they used to specialize in Identity Theft, but now they take over your organization’s network, hack into your bank accounts, and steal tens- or hundreds of thousands of dollars. Every small and medium organization is at risk. Are you the next cyber-heist victim?

I started the training but I see nothing

That is almost always caused by the popup blocker in your browser. Turn off the popup blocker and relaunch the training.

Which browsers do you support?

Any browser that supports Adobe Flash for the KnowBe4 ISAT course. For the other courses, any browser.

I would like all the employees of my customers to get this training. Who do I talk to so we can become partners?

If you are an IT reseller, consultant, insurance agent or a training company, KnowBe4 is happy to partner with you.  Please send an email to partners at KnowBe4.com and our Channel Manager will get in touch with you, or call 1-855-KNOWBE4 (566-9234)

We already have a Learning Management System in place. Are you compatible with that?

KnowBe4 courses are SCORM 2004 compliant, so yes we can deliver courseware for your in-house LMS if needed.  Although, KnowBe4 does have its own LMS that lives in the cloud, so we can report back to you about all enrolled employees, their status, completion, and many other parameters.

How many employees can we sign up? What is your scalability?

KnowBe4 was built 100% in the cloud from scratch. We are essentially infinitely scalable. Our LMS and courseware live in Amazon’s Web Services cloud, and if you would have a few hundred thousand employees, we literally flip a few switches and you are completely covered.

Is my data safe and secure?

KnowBe4 uses industry best practices, and partners with top firms (including Amazon Web Services and Authorize.net), to ensure the security of sensitive data. Credit card information is encrypted with SSL (secure socket layers), is not stored on KnowBe4 servers and is only used to verify billing info. KnowBe4 has been PCI compliant from day one. Further, your company information is not shared with 3rd parties.  Review the Privacy Policy for more information.

I’m concerned about the email addresses that I would give you. Are they safe?

For a Free Phishing Security Test, the email addresses will remain in a database for only a few days. This is required to track unique email opens and clicks. For customers of KnowBe4, the Ongoing Phishing Security Tests will need to ‘persist’ email addresses so that we can periodically send audit emails to the correct individuals. This will also be used so that you can track which of your users are failing the tests. The addresses will not be used for any purpose other than the security audit, nor will the addresses be given/sold to any third-parties for any purposes.

How much is this going to cost?

KnowBe4 is charging extremely competitive rates. For an average 200-seat organization, your yearly subscription per seat varies between 10-19 dollars depending on which service level you choose. For larger organizations, there are tiered volume discounts. If you currently are using a Security Awareness Training program, you are eligible for our 50% discount Competitive Upgrade Program for the first year. KnowBe4 pricing is structured to make the decision to implement our Internet Security Awareness program a complete no-brainer.

What are my payment options?

For your yearly subscription, KnowBe4 currently accepts online payments using Visa, MasterCard, American Express, and PayPal. Customized payment options including monthly invoicing can be set up on a case-by-case basis..

How do I get email addresses out of Active Directory for the upload?

The following command will limit the results to only email addresses for actual users. (excluding public folders, distribution list, etc) It doesn’t take into disabled accounts into consideration, though:

dsquery * -filter “(&(objectClass=user)(mail=*))” -attr mail -limit 0 > email_addresses.txt

Microsoft also has a little note about running this in Windows Server 2008 (from:
http://technet.microsoft.com/en-us/library/cc725702(WS.10).aspx ):

“To use dsquery, you must run the dsquery command from an elevated command prompt. To open an elevated command prompt, click Start, right-click Command Prompt, and then click Run as administrator.”